Shannon Harris
Henderson
Summary
Compassionate and results-driven professional with over 10 years of experience across nonprofit, healthcare, and retail environments. Proven ability to lead teams, manage operations, and advocate for vulnerable populations. Strong background in case management, crisis support, and delivering exceptional client-centered care.
Overview
13
13
years of professional experience
Work History
Case Manager / Senior House Manager
Pink Chair – Hookers For Jesus
Las Vegas
02.2024 - Current
- Promoted within 6 months to Senior House Manager in a safe house for survivors of sex trafficking
- Develop and manage individualized care plans as Case Manager
- Advocate for client needs and monitor progress toward stability and independence
- Supervise 6–10 residents and lead a team of up to 8 staff members
- Create and manage staff schedules, daily operations, and house responsibilities
- Transport clients to medical, legal, and social service appointments
- Conduct outreach and connect individuals to housing, employment, food, education, and recovery resources
- Maintain detailed documentation, reports, and data entry records
Keyholder
Bath & Body Works
02.2023 - 02.2024
- Open and secure store operations
- Delivered strong customer service to boost sales support
- Maintained visual standards to optimize store organization
- Supported team members to enhance daily workflow
Assistant Manager
Luxottica (Sunglass Hut)
Las Vegas
11.2021 - 11.2022
- Led hiring and training initiatives to build a skilled team
- Co-managed daily store operations to optimize sales performance
- Monitored KPIs and implemented performance improvements
- Executed merchandising strategies that enhanced product visibility
Patient Care Coordinator
UnitedHealth Care
Las Vegas
05.2016 - 11.2021
- Coordinated specialty medication orders and logistics to ensure timely patient access
- Collaborated with healthcare providers and internal teams to streamline patient care processes
- Guided patients and families through complex healthcare processes
- Handled 50–80 daily calls, ensuring timely and accurate patient support
Floor Supervisor
Bebe Store
Las Vegas
03.2014 - 03.2016
- Opened store and managed daily floor operations to ensure customer satisfaction
- Supervised staff to maintain efficient workflow and high service standards
- Streamlined administrative processes to enhance operational efficiency
Freelance Makeup Artist
MAC Cosmetics
Westlake
05.2013 - 03.2014
- Delivered professional makeup services and consultations
- Cultivated product knowledge and trend awareness to advise clients effectively
- Developed client relationships through tailored consultations and personalized service
Education
Diploma -
Jane Addams Business Careers Center
Cleveland, OH05-1993
Skills
- Case Management
- Crisis Intervention
- Client Advocacy
- Resource Coordination
- Operations & Scheduling
- Documentation & Data Entry
- Team Leadership
- Customer Service
- Retail Sales & Merchandising
Timeline
Case Manager / Senior House Manager
Pink Chair – Hookers For Jesus
02.2024 - Current
Keyholder
Bath & Body Works
02.2023 - 02.2024
Assistant Manager
Luxottica (Sunglass Hut)
11.2021 - 11.2022
Patient Care Coordinator
UnitedHealth Care
05.2016 - 11.2021
Floor Supervisor
Bebe Store
03.2014 - 03.2016
Freelance Makeup Artist
MAC Cosmetics
05.2013 - 03.2014
Diploma -
Jane Addams Business Careers Center