Shannon Harvey
Louisville,KY
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Case Manager
McKesson
01.2019 - Current
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Implemented and created various training programs within teams
Store Manager
McDonald's
08.2018 - 01.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Shift Manager
McDonald's
05.2009 - 08.2018
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Paralegal Intern
Law Offices of Jeremy Mattox
02.2013 - 05.2014
- Conferred with clients and other involved parties to gather and track case information.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Managed billable hour tracking, payroll, client invoicing, and schedules
- Researched applicable laws and codes to analyze factual information and prepare summary reports.
- Assisted lawyers with materials preparation for internal and external training events.
Education
Bachelor of Arts - Political Science
Georgetown College
Georgetown, KY05.2014
Skills
- Performance Tracking
- Patient support
- Individualized counseling
- Customer Service Oriented
- Organization and Multitasking
- Project Management
- Team Development
Timeline
Case Manager
McKesson
01.2019 - Current
Store Manager
McDonald's
08.2018 - 01.2019
Paralegal Intern
Law Offices of Jeremy Mattox
02.2013 - 05.2014
Shift Manager
McDonald's
05.2009 - 08.2018
Bachelor of Arts - Political Science
Georgetown College