Shannon Hawkins
Knoxville,TN
Summary
Compassionate and detail-oriented professional with diverse experience in office management, patient care, and administrative support. Skilled in building strong client and patient relationships, managing scheduling, handling billing processes, and ensuring smooth day-to-day operations. Proven ability to balance multiple tasks, maintain confidentiality, and provide excellent communication and customer service in both clinical and academic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admissions Recruiter
Johnson University
Knoxville, TN
06.2025 - Current
- Developed and implemented recruitment strategies to attract diverse student populations
- Coordinated campus visits and outreach events to enhance prospective student engagement
- Conducted individual admissions meetings to evaluate candidate suitability and fit for university culture
- Analyzed application trends to identify opportunities for process improvement in the admissions workflow
Chiropractic Care Advocate
Cherish Family Chiropractic
Seymour, TN, USA
06.2024 - 06.2025
- Built strong relationships with patients, providing support, and ensuring a welcoming environment
- Managed patient scheduling, incoming phone calls, payment, and front desk operations
- Assisted the main chiropractor with patient care and office needs
- Fostered a people-oriented atmosphere focused on excellent patient care
Office Manager
Jones Family Counseling Center
Knoxville, TN
07.2023 - 07.2024
- Interacted with clients in person and via phone/email, assisting and scheduling appointments
- Managed billing processes, including insurance claims, ensuring accurate and timely submissions
- Maintained office cleanliness and organization, including cleaning duties and inventory management
- Responded promptly to phone calls and emails, demonstrating strong communication and customer service skills
- Assisted the owner in various administrative tasks, such as office organization and supply management
- Handled sensitive information with discretion and maintained confidentiality in all interactions
Student Life Office Manager's Assistant
Johnson University
Knoxville, TN
08.2021 - 11.2023
- Managed daily office operations, including answering calls, responding to emails, and processing student life forms
- Provided administrative support to the Office Manager, ensuring smooth functioning of department activities
- Demonstrated strong organizational and communication skills in assisting students and coordinating office tasks
Education
Bachelor of Science - Pastoral Counseling
Johnson University
Knoxville, TN05-2025
High School Diploma - undefined
Home Life Academy
05-2021
Skills
- Office Administration
- Communication
- Data Entry
- Multitasking
- Problem-solving
- Team Collaboration
- Time Management
- Leadership
- Relationship-building
Certification
- Professional Life Coach 101
- Professional Life Coach 201
Quote
"You never fail until you stop trying" - Albert Einstein
Timeline
Admissions Recruiter
Johnson University
06.2025 - Current
Chiropractic Care Advocate
Cherish Family Chiropractic
06.2024 - 06.2025
Office Manager
Jones Family Counseling Center
07.2023 - 07.2024
Student Life Office Manager's Assistant
Johnson University
08.2021 - 11.2023
High School Diploma - undefined
Home Life Academy
Bachelor of Science - Pastoral Counseling
Johnson University