Shannon Hayes
Columbia,Kentucky
Summary
Licensed Massage Therapist with excellent communication and customer service skills. Proficient in a variety of massage treatments. Positive, enthusiastic, and energetic.
Overview
20
20
years of professional experience
Work History
Licensed Massage Therapist
Self Employed
Columbia, Kentucky
05.2018 - Current
- Document clients' medical histories and conditions in order to determine contraindications to treatment.
- Provide professional massage therapy services for clients, including Swedish, deep tissue, prenatal, and hot stone massage techniques.
- Maintain cleanliness and sanitation of the massage room and equipment.
- Maintain front desk operations, such as scheduling appointments and checking out clients.
- Maintain detailed client records, including treatment notes and health history, ensuring confidentiality.
- Communicate effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
Customer Service Representative
First & Farmers National Bank
Columbia, Kentucky
07.2012 - 04.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Bank Teller
First & Farmers National Bank
Columbia, Kentucky
08.2004 - 07.2012
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed loan payments.
Education
Certificate - Massage Therapy
Genesis Career College - Cookeville
Cookeville, TN10-2017
Skills
- Effective Communications
- Problem-Solving
- Reliable
- Interpersonal Skills
- Deep Tissue Massage
- Prenatal Massage
- Hot Stone Massage
- Swedish Massage
Timeline
Licensed Massage Therapist
Self Employed
05.2018 - Current
Customer Service Representative
First & Farmers National Bank
07.2012 - 04.2017
Bank Teller
First & Farmers National Bank
08.2004 - 07.2012
Certificate - Massage Therapy
Genesis Career College - Cookeville