Shannon Hennen
Princeton,MN
Summary
Enthusiastic client services professional with over 25 years experience directly interfacing with industry customers. Collaborative leader well-known for creating positive workplace culture and maintaining highest ethical standards. Customer-focused manager with expertise generating optimal satisfaction levels while building profits and client generation in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Garden Center Manager
Zimmerman Home And Garden Center
04.2015 - 09.2020
- Implemented effective loss prevention measures to reduce shrinkage in high-risk areas.
- Enhanced customer satisfaction by providing expert advice on plant selection and care.
- Managed inventory effectively, ensuring stock levels were maintained for seasonal demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Stayed current on industry trends, attending trade shows and conferences regularly to bring fresh ideas back to the garden center.
- Coordinated seasonal workshops for customers, providing hands-on learning opportunities for various gardening topics.
- Increased sales through creative merchandising displays and promotions.
- Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced customer traffic flow by quickly and accurately loading materials with a skid loader.
- Assisted in reducing labor costs by taking on multiple tasks using the skid loader''s versatility.
Garden Center Associate
Walmart
10.2012 - 04.2015
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Conducted regular quality checks on plants for signs of disease or pests, implementing necessary treatments as needed.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Maneuvered forklift safely in congested and confined areas using diligent handling.
Education
Associate of Applied Science - Retail Management
South Central College
North Mankato, MN05.2003
Skills
- Multitasking Abilities
- Reliability and Trustworthy
- Excellent and Effective Communication
- Task Prioritization
- Passion for Customer Service
- Mediation and Conflict Resolution
- Diligent and Motivated
- Attention to Detail
- Social Media Marketing
- Environmental awareness
- Computer Skills
- Cash Handling
Certification
- Cannabis Agriculture and Horticulture Certification, Green Thumb / St. Cloud State University - June 2024
Timeline
Garden Center Manager
Zimmerman Home And Garden Center
04.2015 - 09.2020
Garden Center Associate
Walmart
10.2012 - 04.2015
Associate of Applied Science - Retail Management
South Central College
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