Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Hennen

Princeton,MN

Summary

Enthusiastic client services professional with over 25 years experience directly interfacing with industry customers. Collaborative leader well-known for creating positive workplace culture and maintaining highest ethical standards. Customer-focused manager with expertise generating optimal satisfaction levels while building profits and client generation in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Garden Center Manager

Zimmerman Home And Garden Center
04.2015 - 09.2020
  • Implemented effective loss prevention measures to reduce shrinkage in high-risk areas.
  • Enhanced customer satisfaction by providing expert advice on plant selection and care.
  • Managed inventory effectively, ensuring stock levels were maintained for seasonal demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Stayed current on industry trends, attending trade shows and conferences regularly to bring fresh ideas back to the garden center.
  • Coordinated seasonal workshops for customers, providing hands-on learning opportunities for various gardening topics.
  • Increased sales through creative merchandising displays and promotions.
  • Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Enhanced customer traffic flow by quickly and accurately loading materials with a skid loader.
  • Assisted in reducing labor costs by taking on multiple tasks using the skid loader''s versatility.

Garden Center Associate

Walmart
10.2012 - 04.2015
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.
  • Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
  • Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Conducted regular quality checks on plants for signs of disease or pests, implementing necessary treatments as needed.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Maneuvered forklift safely in congested and confined areas using diligent handling.

Education

Associate of Applied Science - Retail Management

South Central College
North Mankato, MN
05.2003

Skills

  • Multitasking Abilities
  • Reliability and Trustworthy
  • Excellent and Effective Communication
  • Task Prioritization
  • Passion for Customer Service
  • Mediation and Conflict Resolution
  • Diligent and Motivated
  • Attention to Detail
  • Social Media Marketing
  • Environmental awareness
  • Computer Skills
  • Cash Handling

Certification

  • Cannabis Agriculture and Horticulture Certification, Green Thumb / St. Cloud State University - June 2024


Timeline

Garden Center Manager

Zimmerman Home And Garden Center
04.2015 - 09.2020

Garden Center Associate

Walmart
10.2012 - 04.2015

Associate of Applied Science - Retail Management

South Central College

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Shannon Hennen