Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Shannon Henson

Walnut Ridge,AR

Summary

Adept at inventory control and exceptional customer service, I significantly enhanced customer satisfaction and operational efficiency at Walmart. Leveraging strong communication and teamwork skills, I spearheaded initiatives that streamlined processes and fostered a welcoming environment. My proactive approach to problem-solving and relationship selling has consistently driven positive outcomes in fast-paced retail settings.

Overview

23
23
years of professional experience

Work History

Sales Associate

Walmart
10.2016 - 07.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Educated in OSHA regulation
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Ground Keeper Supervisor

Brecklien Farms
11.2011 - 02.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Oversaw pest control,
  • Increased productivity by efficiently operating the bucket truck for various tasks, such as tree trimming and electrical line maintenance.
  • Coordinated landscaping duties including lawn care pesticide application .
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.

Landscaper

Henson Family Services
03.2001 - 11.2011
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
  • Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
  • Performed planting, watering, mulching, and edging of lawns.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Inspected gardens for pests, weeds and diseases.
  • Installed stonework according to landscape design plan and client specifications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.

Receptionist

Davis Chiropractic
03.2011 - 01.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Hoxie High School, Hoxie, AR

Skills

  • Inventory Control
  • Exceptional customer service
  • Relationship selling
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Stocking and Receiving
  • Professional Demeanor
  • Retail Store Operations
  • Honest and Dependable
  • Policy and Procedure Adherence
  • Product Recommendations
  • Organization
  • Teamwork and Collaboration
  • Retail Loss Prevention
  • Policy and Procedure Adherence
  • Product Recommendations
  • Organization
  • Teamwork and Collaboration
  • Returns and Refunds
  • Personal Shopping
  • Shrinkage Prevention
  • Credit and Cash Transactions
  • Recognition of Security Risks
  • Presentations and Demonstrations

Accomplishments

  • 5 credit card excellence awards.

Delivered by regional manager

  • Awarded excellent customer service
  • Awarded customer service

Timeline

Sales Associate - Walmart
10.2016 - 07.2024
Ground Keeper Supervisor - Brecklien Farms
11.2011 - 02.2014
Receptionist - Davis Chiropractic
03.2011 - 01.2012
Landscaper - Henson Family Services
03.2001 - 11.2011
Hoxie High School - ,

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Shannon Henson