Shannon Hernandez
Austin,TX
Summary
I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Frequently commended for maintaining efficiency and personable service during high-volume shifts. Personable and driven worker with great attention to detail as well as dedicated to professionalism, efficiency and best-in-class customer service. Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Car Hopper
Sonic DriveIn
10.2023 - 11.2023
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
- Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
Hostess
Applebee's Neighborhood Grill & Bar
08.2019 - 11.2019
- Managed reservations, balancing incoming guests to optimize seating arrangements efficiently.
- Adapted to high-volume periods, prioritizing guest seating while upholding service standards.
- Collaborated with team members to address any customer concerns or special requests.
- Contributed to creating a positive and inviting environment for guests at Applebee's.
Education
GED - N/A
Windham School District
Lockhart, TX08.2023
Skills
- Adaptability to High Standards
- Stress Management in Fast-Paced Environments
- Continuous Learning and Improvement
- Professionalism
- Excellent communication
- Multitasking
- Safe Food Handling
- Cash handling
Certification
- Food handlers
Languages
Spanish
Native or Bilingual
Timeline
Car Hopper
Sonic DriveIn
10.2023 - 11.2023
Hostess
Applebee's Neighborhood Grill & Bar
08.2019 - 11.2019
GED - N/A
Windham School District
- Food handlers
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