Open To Work
Nehadd Schwartz
Denver ,Colorado
Work Preference
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Car Hopper
Sonics Drive In
Iliff and Trenton
07 2015 - 07 2018
- Delivered prompt and accurate food orders to customers in car stalls.
- Maintained cleanliness and organization of service area for optimal efficiency.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Assisted in training new employees on operational procedures and customer service techniques.
- Implemented strategies to enhance customer satisfaction through attentive service.
- Monitored inventory levels, notifying management of restocking needs efficiently.
- Resolved customer inquiries and complaints swiftly to maintain high service standards.
- Contributed to team efforts by offering suggestions for process improvements and workflow enhancements.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
- Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
- Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
Server
Hot Shots Bar and Grill
North Carolina Concord
07 2019 - 07 2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order processing and enhance food presentation quality.
- Trained and mentored new servers on menu knowledge and customer interaction protocols.
- Implemented upselling techniques to increase average check size without compromising guest experience.
- Resolved customer complaints promptly, maintaining positive dining atmosphere and fostering loyalty.
- Coordinated with team members to optimize table turnover rates during peak hours, enhancing operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
Diploma - Highschool
Overland highschool
Dartmouth and Peoria 06.2019
Skills
- Wine service
- Food and beverage pairings
- Hospitality service expertise
- Table setting knowledge
- Order accuracy
- Ordering procedures
- High-volume dining
- Order delivery practices
- Dining area maintenance
- Guest seating arrangements
- Bill computation
- Cash Handling
- Front-of-house display creation
- Performance improvement
- To-go order preparation
- Guest relations management
- Food preparation and safety
- Food station setup
- Point of sale operation
- Menu presentation
- Sales expertise
- Menu memorization
- Food running
Timeline
Diploma - Highschool
Overland highschool
Server
Hot Shots Bar and Grill
07 2019 - 07 2022
Car Hopper
Sonics Drive In
07 2015 - 07 2018