Shannon Hixson
Jonesboro,GA
Summary
Customer-focused professional with a strong background in online support. Demonstrates effective communication and problem-solving skills while maintaining a calm demeanor in high-pressure situations. Committed to understanding diverse customer needs to deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Roadside Assistance Agent
Agero
05.2023 - 03.2025
- Delivered timely roadside assistance, prioritizing customer safety and satisfaction.
- Engaged with customers to assess needs and deliver tailored solutions.
- Exhibited professionalism and composure in high-pressure situations.
Modicare
02.2019 - 04.2022
- Assisted elderly customers in booking rides to medical appointments, ensuring their transportation needs were met with care and efficiency.
- Provided exceptional customer service by addressing inquiries and ensuring a smooth booking process.
- Utilized strong communication skills to interact with a diverse customer base.
Education
High School Diploma -
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle high-pressure situations with professionalism
- Empathy and understanding in customer interactions
- Adaptable and quick learner
Timeline
Roadside Assistance Agent
Agero
05.2023 - 03.2025
Modicare
02.2019 - 04.2022