Shannon Holdcroft

• Supported six technicians by organizing monthly work schedules with potential customers.
• Scheduled and coordinated daily maintenance and repair services in support of operational continuity.
• Tracked vacation time, sick time, and other time off.
• Entered data into spreadsheets and documents for billing records and file documentation.
• Prepared work orders for technicians to record time.
• Assisted with payroll, invoicing, and repair dispatching tasks as needed.
• Handled calls, emails, and messages while delivering fast and professional customer service.
• Used Excel, Microsoft Outlook, and related office software with proficiency.
• Managed typing, professional phone communication, office organization, and file maintenance.
• Coordinated agreements between company and customers.

• Delivered devices to customers on time.
• Built professional, friendly customer connections and explained service relevance.
• Sold insurance to families while handling device needs and answering questions.
• Scheduled and completed customer appointments for device setup.
• Provided customer service and technical support.
• Handled support-line calls.
• Gained sales experience.

• Prepared meals and assisted with daily care for people unable to manage tasks independently.
• Supported multiple clients each day by keeping homes tidy, organizing spaces, providing meals, offering companionship, and giving medication on time.

• Opened and closed restaurant independently.
• Assigned daily roles and tasks to staff members.
• Organized paperwork, answered calls, and assisted customers by phone and in person.

• Supported customers with inbound and outbound grain truck processing, commodity grading, and contract application.
• Called customers to update file information and keep records current.
• Organized samples and official grades across multiple branch offices.
• Managed daily filing of essential client documentation to maintain accurate records.

I started at AIMS during my high school career to further my education before graduation. My high school paid for most of my college years before I graduated as I was an honor student. I was presented with honor roll opportunities through aims throughout my years there. I took a couple years off and am back to finish my degree.