Shannon Hopkins
Rexburg,ID
Summary
Dynamic leader with a proven track record at Papa Johns Pizzeria, enhancing customer satisfaction and streamlining operations to exceed profit goals. Skilled in customer relationship management and team leadership, adept at fostering positive environments and resolving conflicts efficiently. Demonstrates exceptional multitasking and problem-solving aptitude, ensuring high-quality service delivery and safety.
Overview
3
3
years of professional experience
Work History
Manager
Papa Johns Pizzeria
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Private Nanny
Kara Jenson
05.2022 - 08.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Highschool -
Madison Sr High School
Rexburg, IDSkills
- Customer service
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Customer relationship management (CRM)
- Problem resolution
- Positive attitude
- Multitasking
- Problem-solving aptitude
- Self motivation
- Adaptability
- Reliability
- Team building
Timeline
Manager
Papa Johns Pizzeria
08.2023 - Current
Private Nanny
Kara Jenson
05.2022 - 08.2022
Highschool -
Madison Sr High School
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