Shannon Hopkins

• Oversee daily operations of a high‑volume convenience store averaging $10,000+ in sales per day, including fuel, retail, and food service.

• Supervise a team of 20–25 employees, with 5 team members on a typical shift; responsible for hiring, onboarding, scheduling, coaching, and performance management.

• Manage inventory, ordering, and vendor relationships to control shrink and maintain in‑stock conditions.

• Ensure compliance with company policies, health and food safety regulations, and state/local requirements; lead preparation for internal and external audits.

• Oversee cash handling, safe counts, deposits, and investigation of variances.

• Handle customer service escalations and model high standards of hospitality.

• Review sales, labor, and expense reports to support budget and P&L goals and make operational adjustments.

• Train and develop new store managers and keyholders as a designated training store, ensuring consistent execution of company standards.

• Improved asset protection total loss by 11 points in one quarter through stronger controls, training, and follow‑up.

• Progressed from Cashier to Assistant Manager to Food Service Manager to Store Manager within one year based on performance and leadership.

• Assisted with and then led daily store operations including staffing, scheduling, inventory, food service, and customer service.

• Supported cash handling, safe counts, and deposits.

• Trained team members on customer service, product standards, and food safety.