JENNIFER FINICAL
Sally Beauty Holdings Inc.
Kansas City,MO
30
years of professional experience
Retail management professional prepared for the role focusing on training and store operations. Extensive experience in leading teams and implementing effective training programs that drive performance. Known for a collaborative approach and adaptability, with focus on achieving consistent results. Proficient in training methodologies and inventory management, with reliable and flexible work ethic.
Work History
Training Store Manager
6 Years 3 Months- Led store training initiatives to reinforce product knowledge, sales techniques, and customer service standards.
- Coached team members on POS procedures, transactional accuracy, and client resolution practices.
- Managed daily retail operations, balancing staffing, merchandising, inventory control, and service priorities.
- Monitored inventory levels, coordinated replenishment, and reduced stock discrepancies through consistent audits.
- Scheduled associates to align labor coverage with traffic patterns, task demands, and sales goals.
- Implemented visual merchandising standards to support brand presentation and improve shopping experience.
- Resolved customer concerns quickly, maintaining service quality and protecting store reputation.
- Evaluated team performance, delivered corrective feedback, and strengthened operational consistency across departments.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- As training store manager, train promoted or newly hired store managers for 10 locations, while being a point of contact for training, questions and operational follow up to alleviate noise for DM
Store Manager
5 Years 8 Months- Directed daily store operations, ensuring consistent customer service, merchandising, and sales floor readiness.
- Coached associates on product knowledge, sales techniques, and client engagement to strengthen performance.
- Managed inventory control, receiving, and replenishment to maintain accurate stock levels and presentation standards.
- Oversaw opening and closing procedures, cash handling, and loss prevention practices for operational compliance.
- Developed staff schedules and task assignments to support coverage, productivity, and service goals.
- Resolved customer concerns with professionalism, protecting client relationships and store reputation.
- Monitored sales trends and team activity to adjust priorities and improve store results.
- Maintained jewelry displays, cleanliness, and audit readiness to support brand standards and store appearance.
Sales Manager
12 Years 1 Month- Achieved all sales targets. Installed Sales, Special Order Sales and Delivery. Supervised Sales Specialists and delivery personnel while overseeing MOD duties during shifts. Conducted interviews and hired store personnel, facilitated performance management discussions, and provided training and development.
- Directed sales floor operations to meet customer needs and support store revenue goals.
- Coached associates on product knowledge, selling behaviors, and service standards.
- Trained team members on merchandising, pricing changes, and promotional execution.
- Resolved customer issues quickly, preserving satisfaction and repeat business.
- Collaborated with department leaders to align staffing, coverage, and daily priorities.
- Developed team accountability through performance feedback, coaching, and workload planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Operations Manager
6 Years 2 Months- Responsible for receiving department and personnel, front end registers and personnel, computer room and bookkeeping department and personnel.
- Directed store operations to maintain safety, inventory accuracy, and customer service standards.
- Trained associates on operational procedures, safety practices, and customer issue resolution.
- Improved process consistency across receiving, stocking, and freight handling activities.
- Reviewed performance reports to identify gaps and support efficiency improvements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
High school or equivalent
Skills
Cash control
Employee training and hiring
Financial Management
Sales training
Coaching
Workforce planning
Team development
Stock management
Inventory
Retail Management
Store operations
Operations Management
Sales forecasting
Merchandising
Store management
Retail Sales
Team collaboration
Employee coaching
Sales coaching
Teamwork
Loss prevention
Problem-solving
Sales Analysis
Staff development
Employee motivation
Leadership Development
Store leadership
ADDITIONAL INFORMATION
My top skills are active listening, communication, customer service, interpersonal skills, leadership, management, problem-solving, time management and other transferable skills.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Training Store Manager
Sally Beauty Holdings Inc.
07.2020 - CurrentRead More
Store Manager
Piercing Pagoda/ZALES JEWELRY STORE
10.2014 - 06.2020Read More
Sales Manager
Lowe' Home Improvement
09.2002 - 10.2014Read More
Operations Manager
The Home Depot
07.1996 - 09.2002Read More
Littleton High School
High school or equivalent
Read More