Open To Work
Demetra Passon
Cleburne,Tx
Summary
Results oriented training store manager with 25 years of experience in high volume food service operations, delivering exceptional customer service and increasing profitability.
Professional with strong leadership skills and background in retail management. Proven track record in team collaboration, customer service, and operational efficiency. Adept at training staff, managing inventory, and driving sales. Known for adaptability and delivering consistent results in dynamic environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Store Manager
Wendys
08.2013 - 03.2026
- Successfully ran 3-million-dollar restaurant.
- Store number 16 on the list of top west division stores.
- Effectively moved store from red status on Ecosure inspections to 96% and 100%.
- Orchestrated the training and certification of over 20 new managers ensuring 100% compliance with corporate standards.
- Mentored emerging leaders by breaking down intricate financial and operational KPIs.
- Maintained top tier training store status by consistently achieving high scores in Food Safety and Quality Assurance Audits.
- Managed weekly inventory and labor budgets successfully reducing food waste by 2% over 6 months.
- Led the orientation process for all new hires focusing on culture, safety, and brand specific technical skills.
- Improved labor cost by 12% by improving employee productivity and certifying employees in all positions.
- Conducted regular performance reviews and created IDPs to promote internal talent.
- Ensured all food and products were consistently prepared and met health department and company standards.
- Oversaw and maintained environment that was clean, safe, and appealing for guests.
- Ensured that all equipment was kept clean and kept in working condition through personal inspection and by following the restaurants' preventive maintenance programs.
General Manager
Arby's
02.2008 - 03.2012
- Supervised daily shifts of 15-20 employees ensuring speed of service and customer satisfaction.
- Handled cash management, bank deposit, and daily reporting with 100% accuracy.
- Resolved customer complaints with a focus on brand loyalty and service recovery.
- Reduced average drive thru time from 200 seconds to 130 seconds.
- Cultivated a high-performance culture by coaching leaders on advanced conflict resolution and operation efficiency.
Education
High School Diploma -
Skills
- Hiring/ Training Staff
- Managing P&L reports
- Inventory & cash control
- Resolving customer complaints
- Food Safety Compliance
- Store Scheduling and Payroll Oversight
- Inventory Purchasing
- Performance Reviews
- Conflict Resolutions
- Communication
- Team Leadership
- Problem Solving
Certification
Serv Safe Manager
Interests
Travel, walk, and reading
Timeline
Training Store Manager
Wendys
08.2013 - 03.2026
General Manager
Arby's
02.2008 - 03.2012