Shannon Hornby
Van Meter,IA
Summary
15 years experience working on CMS contracts. I enjoy helping customers resolve technical issues with their devices. I have provided tech support for computer systems and software.
Overview
17
17
years of professional experience
Work History
Program Support III
Telligen, Inc.
West Des Moines, IA
09.2022 - Current
- Work closely with Nursing Homes to ensure that they meet Quality Standards for CMS.
- Reach out to Nursing Homes to set up meetings to discuss any issues they may have or any technical assistance they may need.. outbreaks.
- Run reports, validate Nursing Homes meet the criteria to close any open Quality Improvement Plans they have open due to recent Covid outbreaks
- Take notes at meetings as needed.
- Assist with monthly events-Send reminder/follow-up emails, run registration/attendance emails from events, send certificates to attendees after event.
- Assist Quality Improvement facilitators as needed.
TECHNICAL SUPPORT SPECIALIST (IAM ANALYST)
Ventech
IAM
08.2016 - 09.2022
- Manage and Create accounts for supported CMS applications -HQR, EQRS, HARP and ServiceNow
- Managing SPOC/AA access within the supported CMS applications
- Triage issues and attend calls with CMS and contractors to resolve issues
- Monitor and manage system(s) scheduled and unscheduled downtime
- Participates in special projects as required
- Create access for supported applications, unlock and activate accounts, monitor security of supported accounts, create access for Oracle based account.
ASSOCIATE INFORMATION SECURITY ANALYST
General Dynamics Information Technology
Vangent, Inc
04.2015 - 08.2016
- Create access for supported applications, unlock and activate accounts, monitor security of supported accounts, create access for Oracle based account
- Create accounts for supported CMS applications - QualityNet and EQRS
- Run automation for program specific QualityNet access
- Triage issues and attend calls with CMS and contractors to resolve issues
- Participates in special projects as required.
HELP DESK TECHNICIAN
General Dynamics Information Technology
Vangent, Inc
06.2012 - 04.2015
- Answering phones/e-mails from users (hospitals/QIOS) concerning questions about any SDPS application
- Assisting users in running reports, installing CART, password issues and many other items the user may need assistance with
- Answering e-mails/phone calls from hospitals/QIO's concerning SDPS applications.
SYSTEM TEST SPECIALIST
General Dynamics Information Technology
Vangent, Inc
10.2010 - 10.2011
- Worked in V&V testing various CMS applications and backend products
- Write tests to test various applications
- Review any Business Requirements for various applications
- Learn applications and how they function
- Attend meetings concerning testing of applications
- Working with the developer on testing application.
HELP DESK TECHNICIAN
BCSSI
08.2008 - 09.2010
- Answering phones/e-mails from users (hospitals/QIOS) concerning questions about any SDPS application including Quality Net and PQRS for CMS
- Assisting users in running reports, installing CART, password issues and many other items the user may need assistance with
- Answering e-mails/phone calls from hospitals/QIO's concerning SDPS applications
- Assisting physician offices with any questions concerning PQRS or obtaining payment/reports
- Assisting users with password issues for the various SDPS applications.
HELP DESK TECHNICIAN
Iowa Foundation for Medical Care
07.2007 - 08.2008
- Answering phones/e-mails from users (hospitals/QIOS) concerning questions about any SDPS application including Quality Net and PQRS for CMS
- Assisting users in running reports, installing CART, password issues and many other items the user may need assistance with
- Answering e-mails/phone calls from hospitals/QIO's concerning SDPS applications
- Assisting physician offices with any questions concerning PQRS or obtaining payment/reports.
Education
Medical Associate Certification -
COMMONWEALTH BUSINESS COLLEGE
01.2003
BS Interdisciplinary Studies -
SOUTHWEST TEXAS STATE UNIVERSITY
01.1993
Skills
- Excellent Customer Service
- Technical Support
- Reliable And Consistent
- Customer Experience
Timeline
Program Support III
Telligen, Inc.
09.2022 - Current
TECHNICAL SUPPORT SPECIALIST (IAM ANALYST)
Ventech
08.2016 - 09.2022
ASSOCIATE INFORMATION SECURITY ANALYST
General Dynamics Information Technology
04.2015 - 08.2016
HELP DESK TECHNICIAN
General Dynamics Information Technology
06.2012 - 04.2015
SYSTEM TEST SPECIALIST
General Dynamics Information Technology
10.2010 - 10.2011
HELP DESK TECHNICIAN
BCSSI
08.2008 - 09.2010
HELP DESK TECHNICIAN
Iowa Foundation for Medical Care
07.2007 - 08.2008
Medical Associate Certification -
COMMONWEALTH BUSINESS COLLEGE
BS Interdisciplinary Studies -
SOUTHWEST TEXAS STATE UNIVERSITY
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