Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Howell-Lemmon

Columbia City,IN

Summary

Dynamic Reception Manager at Brook & Co Salon, LLC, adept at cultivating inviting environments and enhancing customer satisfaction. Proven ability to multitask and stay organized in fast-paced settings, while demonstrating strong communication skills. Committed to continuous learning and detail-oriented in managing schedules and financial reports.

Overview

15
15
years of professional experience

Work History

Reception Manager

Brook & Co Salon, LLC
2018.08 - Current

Handles incoming calls efficiently

Manages scheduling of appointments

Records all merchandise entries into inventory system.

Cultivates a warm and inviting environment.

Manages guest check-in and check-out processes

Creates monthly schedules for front desk staff.

Assembles monthly financial reports for accounting.

Demonstrates commitment to enhancing the environment for guests and staff.

Fitness Instructor/Wellness Center Staff

Whitley County YMCA
2010.01 - 2018.09
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Designed innovative fitness plans to keep clients engaged.
  • Stayed current with CPR and first aid certification to provide emergency response in case of injury.
  • Organized outdoor fitness events that expanded gym's visibility and attracted new clients.
  • Set up and broke down equipment before and after classes.
  • Encouraged participants to stay motivated and reach fitness goals.

Education

High School Diploma - Core 40

Columbia City High School
Columbia City, IN
06.1996

Skills

    Customer service focus

    Multitasking and stays organized in fast paced environment

    Building relationships with customers

    Strong oral and written communication skills

    Self motivated

    Detail oriented

    Willingness to learn

Timeline

Reception Manager

Brook & Co Salon, LLC
2018.08 - Current

Fitness Instructor/Wellness Center Staff

Whitley County YMCA
2010.01 - 2018.09

High School Diploma - Core 40

Columbia City High School
Shannon Howell-Lemmon