Shannon Hudson

• Managed front desk operations at Arkainn llc hospitality venue
• Coordinated guest check-in, check-out, and room assignment processes
• Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
• Handled guest requests and resolved service concerns promptly
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Responded to guests, including email, telephone, and in-person inquiries.
• Answered guest inquiries regarding hotel offerings and services.
• Assisted guests with inquiries about local attractions or other information related to their stay.
• Provided guest assistance and information regarding local attractions and points of interest.
• Recommended local area establishments or services to suit guest interests and plans.
• Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
• Greeted arriving guests to provide assistance and facilitate check-ins.
• Trained staff on hospitality procedures and guest service expectations
• Trained new employees on proper hospitality protocols according to company guidelines.
• Coached staff on strategies to enhance performance and improve customer relations.
• Delegated work to staff, setting priorities and goals.
• Planned daily staff assignments and shift coverage
• Supervised housekeeping schedules and room readiness standards
• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Enforced cleanliness, safety, and service policies across operations
• Monitored inventory levels for supplies, linens, and amenities
• Communicated with vendors and internal teams on facility needs
• Developed and implemented hospitality policies to ensure guest satisfaction.
• Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
• Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
• Created detailed reports on occupancy levels, revenue statistics, customer feedback.
• Monitored sales performance against budget objectives and took appropriate action when necessary.
• Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
• Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
• Provided guidance and support to employees regarding hospitality industry best practices and standards.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Built and maintained productive relationships with employees.
• Oversaw recruiting, interviews and new employee hiring.
• Input and confirmed reservations for guests.
• Issued room keys and escort instructions to bellhops.
• Performed regular maintenance of property interiors and exteriors to ensure a safe and welcoming environment.
• Did all maintenance including electrical, water pipes, laundry, servicing ac/heater units, cleaning gutters, weed eating, plus oversaw a roofing crew and concrete crew

Maintained optimal temperature and humidity levels in houses to ensure chicken health

Removed dead and dying chickens daily to promote flock health and hygiene

Monitored environmental conditions in 7 houses to ensure optimal climate control

Walked 7 houses 4 times a day

Maintained feed levels in outside silos and called in feed order weekly

Cleaned chicken trays once they were big enough

Prepared houses and coordinated logistics for crews during slaughter operations