Shannon Hutcheson
Westminster,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Server/Certified Trainer/Service Professional
Olive Garden
08.2008 - 11.2012
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Worked flexible hours across night, weekend, and holiday shifts.
Beverage Manager
Red Lobster
09.2004 - 11.2008
- Managed bar and wait staff and directed hiring program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented strict safety standards to maintain a clean and sanitary work environment for employees and customers alike.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented waste reduction measures through proper portion control techniques which led to significant cost savings.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
- Purchased beverage stock and handled all inventory needs.
- Worked well in a team setting, providing support and guidance.
Bartender/Certified Trainer/Corporate Trainer
Red Lobster
06.1999 - 09.2004
- Provided excellent customer service through exceptional service
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash handling
- Cultivated warm relationships with regular customers
- Checked identification for minimum age for sale of alcoholic beverages
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Trained numerous new crew members on drink preparation, product promotion, garnish preparation and sanitation protocol
- Planned and documented programs of study meeting individual needs and abilities of students
- Established goals for courses with organized outlines and detailed lessons
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
- Collected information about company objectives and employee deficiencies in order to assess training needs
- Collaborated with management to identify company training needs and scheduling.
Education
No Degree -
The University of Montana
Missoula, MTHigh School Diploma -
Florence Carlton High School
Florence, Montana06.1997
Skills
- Punctual and Dependable
- Point of sale operation
- Warm and Friendly
- Conflict and Complaint Resolution
- Ability to remain calm and patient at all times
- Excellent written and verbal communication
- Reliable and Responsible
- Team Player
- Memory retention
- Cleanliness standards
- Transactions and Cash Handling
- Flexible and Adaptable
- Teamwork and Collaboration
Volunteer Experience
- Hyland Hills, Youth Assistant Basketball Coach, 2017-2019
- National Flag Football, Assistant Coach, 2016
- Rocky Mountain Hospital for Children, Comfort Care Volunteer, 2011-2019
- Rocky Mountain Hospital for Children, NICU baby cuddler, 2012-2013
- Witt Elementary, Costco Reading Tutor, 2020
Timeline
Server/Certified Trainer/Service Professional
Olive Garden
08.2008 - 11.2012
Beverage Manager
Red Lobster
09.2004 - 11.2008
Bartender/Certified Trainer/Corporate Trainer
Red Lobster
06.1999 - 09.2004
No Degree -
The University of Montana
High School Diploma -
Florence Carlton High School
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