Shannon Jackson
Referral Coordinator
Rosenberg,TX
Summary
Dynamic healthcare professional with extensive experience as a Referral Coordinator at Pediatric Center, excelling in patient education and referral tracking. Proven ability to enhance patient satisfaction through effective communication and organizational growth. Skilled in HIPAA regulations and committed to teamwork, ensuring seamless coordination between providers and patients for optimal care delivery.
Knowledgeable [Desired Position] with solid background in coordinating referral processes and ensuring seamless communication between patients and healthcare providers. Demonstrated success in managing patient information and facilitating timely referrals. Proven ability to utilize organizational and multitasking skills to enhance operational efficiency.
Overview
35
35
years of professional experience
Work History
Referral Coordinator
Pediatric Center
04.2001 - Current
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Enhanced patient satisfaction by ensuring timely communication between medical providers and patients.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
Pharmacy Technician
Cardinal Health
09.1990 - 05.2002
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Radiology Assistant
Oak Bend
01.1994 - 10.1996
- Increased patient satisfaction with thorough follow-up communications regarding test results and subsequent treatment plans.
- Assisted in the accurate diagnosis of medical conditions by ensuring high-quality imaging results through proper positioning and technique.
- Contributed to the development of new protocols or guidelines within the department, incorporating evidence-based best practices to enhance overall service quality.
- Provided compassionate care to pediatric patients during imaging procedures, addressing their unique needs to alleviate anxiety or discomfort during exams.
- Maintained a safe work environment by strictly adhering to radiation safety protocols and guidelines.
- Streamlined workflow and increased efficiency by maintaining organized records of patient data, exam results, and radiologic images.
Phone Operator
Oak Bend Hospital
02.1990 - 11.1992
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
Education
No Degree - Pharmacy
University of Houston
Houston, TX05-2000
High School Criteria
Lamar Consolidated High School
Richmond, Tx05-1988
Skills
Data entry proficiency
Organizational growth
Caseload management
Appointment scheduling
Accurate documentation
Patient scheduling
Medical terminology
Multi-line telephone operation
HIPAA regulations
Medical terminology knowledge
Multi-line phone proficiency
Medical scheduling
Pre-authorizations
Referral tracking
Referring physician communication
Physician authorizations
Insurance precertification processes
Teamwork
Medication dispensing
Patient education
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Decision-making
Critical thinking
Active listening
Training and mentoring
Timeline
Referral Coordinator
Pediatric Center
04.2001 - Current
Radiology Assistant
Oak Bend
01.1994 - 10.1996
Pharmacy Technician
Cardinal Health
09.1990 - 05.2002
Phone Operator
Oak Bend Hospital
02.1990 - 11.1992
No Degree - Pharmacy
University of Houston
High School Criteria
Lamar Consolidated High School