Shannon Jacobs
Whittier,CA
Summary
Dynamic customer service professional with extensive experience at Sea Breeze Pet Cemetery, excelling in training and performance management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining cleanliness, ensuring a welcoming environment while delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Busser, Server, To Go's
Olive Garden Restaurant
San Dimas , CA
11.2024 - Current
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Effectively multitasked within fast-paced environment.
- Took initiative to help others whenever necessary.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked displays with new and transferred merchandise.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Delivered food orders to tables in a timely manner according to company standards.
- Maintained a friendly attitude towards customers at all times.
Customer Service Manager
Sea Breeze Pet Cemetery
Huntington Beach, California
02.2017 - 05.2022
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided exceptional customer service to ensure customer satisfaction.
- Recruited and trained new employees to meet job requirements.
- Transferred Pets to crematory machines.
- Made Paw Prints and certificates.
- Weighted pets and got them ready for burials.
- Picked up pets from homes.
Education
GED -
Sierra Vista
Whitter06-2008
Skills
- Table clearing
- Service delivery
- Order fulfillment
- Stock management
- Cleanliness maintenance
- Customer engagement
- Problem solving
- Training others
- Time management
- Multitasking
- Effective communication
Affiliations
- loves hiking and outdoors
- Volunteer Activities
- Study Aboard Programs
- Yoga
Timeline
Busser, Server, To Go's
Olive Garden Restaurant
11.2024 - Current
Customer Service Manager
Sea Breeze Pet Cemetery
02.2017 - 05.2022
GED -
Sierra Vista
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