Shannon Hambrick
Garland
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Dr Fearon
Dallas
10.2007 - 10.2009
- Assisted with patient intake and documentation processes in a busy medical office.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Collected and recorded patient vital signs for physician review and assessment.
- Prepared examination rooms to ensure cleanliness and proper equipment availability.
- Provided support during patient examinations by assisting the physician as needed.
- Administered medications and vaccinations following established protocols carefully.
- Educated patients on treatment plans, medications, and follow-up care instructions clearly.
- Maintained accurate electronic health records for compliance with healthcare regulations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Plano Women’s Healthcare
Dr Liberman
Plano
10.2004 - 10.2006
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Medical Assistant - Medical Assistant
Animation Mentor
Irving, Tx 10.2004 - 10.2005
Skills
- Patient care
- Electronic health records
- Vital signs measurement
- Medical terminology
- Medication administration
- Appointment scheduling
- Healthcare compliance
- Chart organization
- Effective communication
- Venipuncture and phlebotomy
- Calm and level-headed under duress
- Clinical operations
- Customer service
- Patient scheduling
- pH testing
- Procedure assistance
- Maintaining confidentiality
- Check-in coordination
- Companionship and emotional support
- Medical terminology knowledge
- HIPAA compliance
Languages
English
Professional
Timeline
Medical Assistant
Dr Fearon
10.2007 - 10.2009
Plano Women’s Healthcare
Dr Liberman
10.2004 - 10.2006
Medical Assistant - Medical Assistant
Animation Mentor
10.2004 - 10.2005