Shannon Jestin

Serve a a strategic consultant and subject matter expert to Core Leader's, Caregivers, HRBP's and other Caregiver Relations consultants on complex ADA/LOA issues and employee relations matters. Conducted interactive process meetings with caregivers and core leaders regarding reasonable accommodation requests. Validation to ensure compliance of protected leaves for caregivers such as FMLA, State leaves, ADA, PDL, Kin Care, USERRA and Workers Compensation. Workforce planning with core leaders for caregivers on leave. Consulted with core leaders on continuous leaves, intermittent leaves and reduced work schedules. Consulted with Labor Relations and Legal when needed.

• Reporting to the VP Human Resources.
• Providing direction to multiple business units in the Western United States.
• Train and direct program management in employment law, employee relations issues, corrective action and terminations.
• On site mediation sessions for difficult employee relations issues resulting in lower claims and legal costs.
• Conducted timely on site investigations including Harassment, Discrimination and Ethics violations with investigation report files to VP HR and legal department. Responding to all regulatory agencies. Advise management of potential risk of claims.
• Managed severance and other legal documentation for 10 program closures (over 700 employees) and/or consolidations.
• Mentor HR program staff in employee relation issues, corrective actions through employee improvement plans.
• Developed and delivered onsite supervisor trainings for performance management.
• Developed presentations and training materials for HR conference in Chicago, IL with 50 HR representatives.
• Delivered DISC assessment training of program HR managers.
• Delivered 'train the trainer' for Harassment Prevention.
• Assisted in the development of polices and procedures and employee handbooks.
• On site review and audits with CARF and JACHO certifications.
• Recruiting and staffing of key positions along with organizational development.
• Nation's largest behavioral health care company servicing adults and adolescents with additions in alcohol and drugs, eating disorders, weight management and behavioral illnesses.

• Reported directly to the Vice President of Legal Counsel.
• Provided Human Resources services in over 200 dental offices with 2500+ employees.
• Worked directly with operations management and field management ensuring state, federal, legal and regulatory compliance.
• Assisted legal counsel in labor relations contract negotiations.
• Implemented new training programs using website, tablet and on site delivery systems ensuring performance management and improvement, termination approvals and processes and legal compliance issues.
• Created and integrated employee handbook along with policies and procedures for 3 major markets.
• Responding to 13 state agencies regarding claims saving outside consultants and legal fees.
• Investigated and responded to all EEOC claims resulting in discontinuance of claims.
• Provided field mediation service for grievance reporting.
• Nation's largest provider of support services to general and multi specialty dental groups.

• Reported directly to the Executive Director.
• Supervise staff of 15.
• Advised/trained management in recruiting and staffing, performance management, discipline to terminations procedures.
• Provided leadership and development training for management and staff to ensure compliance and positive business outcomes.
• Developed and streamlined pay practices and general ledger reporting for bottom-line cost savings and expense control.
• Developed employee orientation/training program reducing employee turnover rate from 13% to 3%.
• Reduced hire cycle time from 35 days to 16 days for effective cost efficiencies and timely hiring of staff.
• Developed recruitment strategies for hard to fill positions resulting in decreased vacancy rate.
• Development of policies and procedures to ensure compliance with company policies and governing regulations.
• Negotiated all Human Resource and Payroll contracts.
• Implemented all Human Resources programs and processes with orientation of new staff and management in HR policy/procedures and safety operations.
• Provided mediation services and employee relations training for staff and management.
• Conducted quarterly staff meetings/training.
• Provided HR consultations in monthly employee forums.
• Directed all staff in human resources, payroll, data entry, reception and couriers.
• Providing patient home care in Hospice, Private Duty and Infusions in the greater Orange County area.

• Reported directly to the President.
• Directed staff of 4.
• Provided leadership in all areas of Human Resources in 4 related companies with multi-site California locations.
• Mediated employee relation conflicts utilizing proven resolution skills.
• Streamlined Payroll/H.R. processing saving approximately 30k annually.
• Negotiated and conducted new benefit contract meetings through full implementation.
• Developed recruitment strategies and organizational development processes.
• Initiated and implemented company human resource policies and procedures.
• Recruiting and staffing with orientation of all newly hired employees.
• Processed all terminations.
• Drafted an implemented annual review program.
• Developed and delivered monthly H.R. reporting packages for senior management.
• Provided human resources updates in bi-weekly management meetings.
• The largest used oil, wastewater and antifreeze recycler in the Western United States.

• Reported directly to President.
• Managed all aspects of Human Resources.
• Recruited and staffed all departments including IS, Administration, Finance, Engineering, Marketing, Operations and Manufacturing.
• Provided Employee Relations programs and policies.
• Conducted mediation sessions for conflict resolution.
• Executed benefits administration and conversions.
• Negotiated all HR contract labor with monitoring of compliance and performance.
• Managed workers compensation administration.
• Conducted wage surveys for determining equitable compensation.
• Created employee recognition programs.
• Scheduled and chaired monthly safety committee meetings lowering workers compensation claims.
• Ensured training compliance for ISO 9001.
• Participated or conducted all terminations.
• Affirmative action plan and reporting.
• Manufacturer of breathing equipment for the fire and safety departments.