Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Johnson

Shannon Johnson

Coal City,IL

Summary

Dynamic Trainer with a proven track record at Amazon, skilled in new hire training and course planning. Expert in engaging participants through interactive techniques, enhancing retention rates and fostering professional growth. Adept at collaborating with teams to identify training needs, ensuring effective onboarding and continuous improvement in employee performance. Loves dealing with the public.

Overview

5
5
years of professional experience

Work History

Trainer

Amazon
08.2022 - Current
  • Facilitated training sessions to enhance employee knowledge and skills.
  • Assisted in developing training materials and resources for various programs.
  • Conducted orientation sessions to assist in the onboarding of new employees.
  • Monitored participant engagement and provided feedback for improvement.
  • Conducted assessments to evaluate participant understanding of training content.
  • Collaborated with team members to identify training needs and gaps.
  • Implemented interactive learning techniques to improve retention rates.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.

Cashier

Dollar General
11.2020 - 12.2021
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Maintained clean and organized checkout area to enhance operational efficiency.
  • Collaborated with team members to achieve
  • daily sales goals and improve service quality.
  • Handled cash management tasks, including balancing registers at the end of shifts.
  • Greeted customers entering store and responded
  • promptly to customer needs.
  • Operated cash register efficiently.

Education

Ged -

Grossmont High School
El Cajon, CA

Some Collage - Communication

University of Phoenix
Tempe, AZ

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Train-the-trainer
  • Course planning
  • Lesson planning
  • Interpersonal communication
  • Student engagement
  • Online instruction
  • Student rapport
  • Critical thinking
  • Team player
  • Great with all people

Timeline

Trainer

Amazon
08.2022 - Current

Cashier

Dollar General
11.2020 - 12.2021

Ged -

Grossmont High School

Some Collage - Communication

University of Phoenix

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