Shannon Johnson
Moreno Valley,CA
Summary
Dynamic Residential Manager with proven expertise in staff management, project coordination, and case management. Known for driving efficiency and enhancing service quality in residential glass installation projects.
Results-oriented professional with extensive experience in managing operations and training staff. Skilled in strategic planning and marketing, with a track record of implementing quality control measures that enhance customer satisfaction and operational effectiveness.
Dedicated manager with strong skills in employee training and inventory management. Focused on maintaining high standards in service delivery and optimizing workflow to achieve exceptional client experiences.
Overview
13
13
years of professional experience
Work History
Residential Manager
Kelly's Glass & Mirror 702-451-5153
Las Vegas, NV
03.2022 - 09.2024
- Oversaw daily operations, ensuring efficient workflow and timely project completion.
- Managed residential glass installation projects, coordinating with teams and clients for seamless execution.
- Developed training programs for new employees, enhancing skill sets and promoting safety compliance.
- Streamlined inventory management processes, improving accuracy in supplies tracking and ordering.
- Implemented quality control measures to maintain high standards in product delivery and customer satisfaction.
Front House Manager
Play It Again Sam's 702-876-1550
Las Vegas, NV
01.2019 - 03.2022
- Managed front office operations, ensuring seamless guest experiences and efficient service delivery.
- Supervised front desk staff, providing training and guidance to enhance service quality.
- Led scheduling of front desk personnel, optimizing coverage during peak hours for improved service levels.
- Developed and maintained standard operating procedures for front office tasks and responsibilities.
- Coordinated communication between departments to facilitate prompt resolution of guest inquiries.
- Supervised daily front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
Owner
Moneshan Salon
Boston, MA
02.2012 - 01.2019
- Managed daily operations, ensuring efficient salon workflow and client satisfaction.
- Developed marketing strategies that increased client retention and brand visibility.
- Trained and mentored staff on customer service best practices and technical skills.
- Oversaw inventory management, optimizing product selection and supplier relationships.
- Enhanced service offerings by researching industry trends and integrating new techniques into services.
- Implemented scheduling systems to enhance appointment efficiency and reduce wait times.
Education
Cosmetology -
Empire Beauty School
Boston, MA01-2015
High School Diploma -
Coldwater High School
Coldwater, MI04-2000
Skills
- Staff management
- Strategic planning
- Marketing and advertising
- Case management
Timeline
Residential Manager
Kelly's Glass & Mirror 702-451-5153
03.2022 - 09.2024
Front House Manager
Play It Again Sam's 702-876-1550
01.2019 - 03.2022
Owner
Moneshan Salon
02.2012 - 01.2019
Cosmetology -
Empire Beauty School
High School Diploma -
Coldwater High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.