Shannon Jones
Evans,GA
Summary
Experienced Higher Education Administrator with a solid background at Augusta University, skilled in utilizing BANNER and Campus Logic to optimize financial aid processes. Demonstrated success in enhancing operational efficiency through effective management of federal programs and strong student engagement. Recognized for exceptional training capabilities and a commitment to customer service, resulting in improved staff performance and heightened student satisfaction.
Overview
12
12
years of professional experience
Work History
Student Finance Analyst
Adtalem Global Education
Chicago, IL
10.2023 - Current
- Provide support on monthly, quarterly, and annual closing activities.
- Maintain up-to-date knowledge of relevant policies, regulations, standards, and best practices.
- Review existing processes and recommend improvements to enhance efficiency and effectiveness.
- Prepare detailed reports of financial results for senior management review.
- Coordinate with other departments to ensure accurate reporting of financial information.
- Collaborate with the disbursement team to ensure accuracy of accounts and compliance with applicable regulations.
Assistant Director of Financial Aid
Augusta University
Augusta, GA
04.2018 - 06.2022
- Audit student files to confirm accuracy and completion according to defined guidelines.
- Use BANNER and Campus Logic to track award notices.
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
- Liaison with students and admission department to facilitate documentation and application processing.
- Coach and develop staff by identifying opportunities and recognizing positive behaviors
- Use professional judgment and trouble-shooting methodology
- Handle escalations
- Reconcile Federal and State funds
- Manage the daily Dataload process
- Send and receive corrected ISIRs through EDE Connect
- Batch Package all student awards
- Demonstrate understanding of and adherence to federal and state regulations for financial aid.
- Create students' budgets (COA)
- Manage staff schedule and time sheet
- Member of Georgia Association of Financial Aid Administrators (GASFAA), Southern Association of Student Financial Aid Administrators (SASFAA), and National Association of Student Financial Aid Administrators (NASFAA)
Financial Counselor II
Augusta University
Augusta, GA
04.2017 - 03.2018
- Manage and determine eligibility for Federal, State, Institutional, and other sources of financial aid, which includes administering loans, scholarships, and grant programs for students.
- ·Process verifications for students that are selected by the processor or manually picked by The Office of Student Financial Aid.
- Invoice and reconcile HOPE Scholarship, Zell Miller Scholarship, and Dual Enrollment.
- Counsel students on budgeting and provide knowledge about various types of financial aid.
- Provide excellent customer service to all students via phone, walk-in, and email.
- Train financial aid staff to use Campus Logic and Banner.
- Review Satisfactory Academic Process Appeals
- Process Emergency Loans
- Conduct financial aid presentations for the College of Medicine and the College of Dentistry.
Financial Aid Counselor I
Augusta University
Augusta, GA
04.2013 - 03.2017
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Attended workshop and other group presentations to inform students of options and educate on financial aid process.
- Processed financial aid documents and completed basic verification of information.
- Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening.
Education
Master of Science - Public Health
Southern New Hampshire University
Manchester, NH04.2018
Bachelor of Arts - Sociology
Augusta University
Augusta, GA12.2012
Skills
- Student-Centered Service
- Expert in Financial Strategy
- Professional Development
- Strong written and oral communication skills, including public speaking
- Knowledge of secondary and postsecondary education systems
- Skilled in effective advising techniques
- Decision-making and problem-solving skills
- Ability to pay close attention to details, coordination, and prioritization
Credentials
NASFAA Professional Credentials
- Application Process on 12/7/21
- Professional Judgment on 12/8/15
- Satisfactory Academic Progress on 12/19/21
- Student Eligibility on 12/19/21
- Verification on 1/22/16
Timeline
Student Finance Analyst
Adtalem Global Education
10.2023 - Current
Assistant Director of Financial Aid
Augusta University
04.2018 - 06.2022
Financial Counselor II
Augusta University
04.2017 - 03.2018
Financial Aid Counselor I
Augusta University
04.2013 - 03.2017
Master of Science - Public Health
Southern New Hampshire University
Bachelor of Arts - Sociology
Augusta University
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