Shannon Jones
Acworth,Georgia
Summary
Results-driven Account Manager with 8+ years of experience in B2B sales, customer relationship management, and revenue growth. Proven ability to manage large portfolios, generate leads, retain key accounts, and identify upsell opportunities. Skilled in Salesforce CRM, pipeline management, and consultative selling. Known for delivering exceptional service while building long-term client relationships and driving business growth.
Overview
10
10
years of professional experience
Work History
Account Manager
Belt Power
03.2024 - 07.2025
- Managed a portfolio of 400+ business accounts, serving as the primary contact for inquiries, orders, and account support.
- Oversaw the full order lifecycle including order processing, tracking, invoicing, and coordination with internal teams.
- Conducted outbound prospecting to generate new leads and recover inactive accounts.
- Identified cross-sell and upsell opportunities to increase account revenue.
- Maintained product knowledge of conveyor belting and power transmission solutions.
- Utilized Salesforce CRM and ERP systems to track customer activity and manage pipeline data.
Customer Support Specialist (Contract)
Robert Half
02.2024 - 04.2024
- Managed 60–100 inbound calls daily assisting patients with billing and insurance inquiries.
- Resolved account discrepancies and billing issues to improve customer satisfaction.
- Processed payments and verified insurance coverage.
- Investigated complex billing issues and provided clear solutions.
Customer Service Representative (Contract)
Robert Half
07.2023 - 02.2024
- Supported the sales team through outbound outreach and client follow-ups.
- Qualified leads and scheduled meetings for sales representatives.
- Maintained CRM records and tracked renewal opportunities.
- Strengthened client relationships through proactive communication.
Client Account Manager
Fusion Connect
03.2021 - 10.2023
- Managed client relationships for cloud, voice, and network communication solutions.
- Identified cross-sell and upsell opportunities to grow revenue within accounts.
- Conducted consultative sales discussions to identify client needs and recommend solutions.
- Managed the full sales cycle including RFP responses and contract negotiation.
- Maintained CRM data and tracked pipeline activity.
Member Development Manager
JenCare Senior Medical Center
01.2016 - 07.2020
- Built referral partnerships with insurance agents, social workers, and senior housing communities.
- Represented the organization at community events and health fairs.
- Converted marketing leads into scheduled tours and new patient enrollments.
- Conducted outreach to senior centers and community organizations to generate referrals.
- Tracked referral activity and enrollment metrics within CRM systems.
Education
High School Diploma - undefined
Skills
Account Management
B2B Sales
Lead Generation & Prospecting
Customer Relationship Management
Salesforce CRM
Pipeline Management
Consultative Selling
Client Retention
Contract Negotiation
Customer Support & Issue Resolution
Revenue Growth Strategies
Cross-Selling & Upselling
Salesforce CRM
ERP Systems
Microsoft Office Suite
CRM Pipeline Reporting
Customer Relationship Management Systems
Data Entry & Account Tracking
Timeline
Account Manager - Belt Power
03.2024 - 07.2025
Customer Support Specialist (Contract) - Robert Half
02.2024 - 04.2024
Customer Service Representative (Contract) - Robert Half
07.2023 - 02.2024
Client Account Manager - Fusion Connect
03.2021 - 10.2023
Member Development Manager - JenCare Senior Medical Center
01.2016 - 07.2020
Redford High School - High School Diploma,