Shannon Keene
Walnut Grove,MO
Summary
Dedicated office professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Benefit Program Technician
State Of Missouri Department Of Social Services
03.2022 - Current
- Explain benefits to plan participants in easy to understand terms in order to educate each on available options.
- Check employees' benefits enrollment for accuracy and inputted all data into FAMIS, MEDES.
- Resolve issues and inquiries from plan participants regarding benefits and deductions through telephone and email interactions.
- Observe strict procedures to maintain data and plan participant confidentiality.
- Help Missouri Citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy, productive lives.
- Determine initial and ongoing eligibility of Missouri residents for these services, interview clients by telephone, prepare summaries of interviews.
- Observed strict procedures to maintain data and plan participant confidentiality
National Sales Assistant
Nexstar Broadcasting Group
01.2006 - 03.2022
- Contacted customers about payment collection and invoicing information.
- Fielded customer complaints and comments.
- Maintained and organized customer database of over 150 clients nationwide.
- Capitalized on customer up-sell opportunities resulting in increased revenues.
- Enter and maintain hundreds of contracts for our national clients.
- Assist National and General Sales managers in daily tasks.
- Assist all Account Executives in order preparation and order entry.
- Communicate with Sales Representatives from various states through email and phone conversations.
- Station administrator of ePort, set up new users and updated when needed.
- Proficient in different traffic systems such as WideOrbit, OSI and Columbine.
Accounts Receivable Associate
Nexstar Broadcasting Group
05.2005 - 01.2006
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Accounts Receivable Associate
KeeWes Equipment Company, Inc.
01.2000 - 05.2005
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Education
Early Childhood Education
Southwest Missouri State University (MSU Now)
Springfield, MOHigh School Diploma -
Weaubleau High School
Weaubleau, MO05.1989
Skills
- Document Coding and Classification
- Financial Recordkeeping
- Account Auditing
- Record Reconciliation
- Bank Statement Reconciliation
- Customer Relations
- Precision and Accuracy
- Proactive and Self-Motivated
- Attention to Detail
- Data Entry and 10-Key
- Accounts Receivable
Timeline
Benefit Program Technician
State Of Missouri Department Of Social Services
03.2022 - Current
National Sales Assistant
Nexstar Broadcasting Group
01.2006 - 03.2022
Accounts Receivable Associate
Nexstar Broadcasting Group
05.2005 - 01.2006
Accounts Receivable Associate
KeeWes Equipment Company, Inc.
01.2000 - 05.2005
Early Childhood Education
Southwest Missouri State University (MSU Now)
High School Diploma -
Weaubleau High School
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