SHANNON KINOSHITA
Honolulu
Summary
Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Human Resources Assistant V
State of Hawaii DOE OTM-Teacher Classification Unit
Honolulu
08.2025 - Current
- Complete daily mail, email, and phone requests for the following:
- Teacher reclassification program for teachers
- Part-time Temporary Teacher (PTT) program
- Job Sharing Program for teacher
- Early Return Program for teachers
- Teacher Assignment & Transfer Program for teachers.
- Substitute Teacher initial classification and reclassification of existing substitute teachers.
Secretary II
State of Hawaii DOE OTM-Labor Relations
Honolulu
01.2025 - 06.2025
- Creating an original filing system by scanning and organizing Investigations, Grievance, and various miscellaneous cases.
Cleaning Manager/Trainer
Makaha Cleaners
Honolulu
04.2023 - 11.2024
- Managed (10) Air B&B rental Cleanings, Hiring, Trainings, Scheduling, Inventory, and Inspections.
- Executing Daily requests for Property Owners, External Vendors, and Guests.
- Resetting, Restocking, and Organizing all rentals for scheduled check outs and check ins.
Manager/Sales Associate
Posh Hawaii
Honolulu
08.2018 - 06.2023
- Provided in-store sales support with the organization of inventory and styling all fashion merchandise.
- Managed the opening and closing of the boutique along with the handling credit and cash transactions with occasional refunds.
Health Plan Sales Representative
HAWAII MEDICAL SERVICE ASSOCIATION
Honolulu
02.1998 - 12.2018
- Licensed to sell group/life & health insurance with the State of Hawaii.
- Sold face to face and over the phones on complex individual/senior plan products and services.
- Educated and presented information in a clear concise manner not prospective individual plan members so they can make personal buying decisions.
- Processed sales enrollments to enroll prospective members in plans including writing member correspondence and interacting with various departments on a regular basis.
- Documented processed work to meet MTM goals.
- Acted as a representative with regards to HMSA's policies and procedures balanced with member advocacy.
- Understands and applied complex Medicare rules and enrollment requirements.
- Acted as a volunteer spokesperson at annual Senior Fairs educating members on health benefits.
- Acted as a training leader for new marketing representatives.
- Organized and managed workload that requires me to have strong communication and multi-tasking skills.
Education
High School graduate -
Roosevelt High School
Honolulu, HISkills
- EHR systems
- Customer service
- File organization
- Mail processing
- Project coordination
- Documentum
- Phone answering
- Greeting customers
- Record keeping
- Event planning
- Administrative experience
- CRM
- Data entry
- Filing
- Windows Operating Systems-Outlook
- Microsoft Office Word
- Attention to detail
- Excel
- PowerPoint
- LRSP
- Microsoft Office Excel
- Assistance experience within healthcare industry
- Calendar management
- Correspondence management
- SBM
- Organizational skills
- Confidential information handling
Certification
Driver's License
Languages
English
Timeline
Human Resources Assistant V
State of Hawaii DOE OTM-Teacher Classification Unit
08.2025 - Current
Secretary II
State of Hawaii DOE OTM-Labor Relations
01.2025 - 06.2025
Cleaning Manager/Trainer
Makaha Cleaners
04.2023 - 11.2024
Manager/Sales Associate
Posh Hawaii
08.2018 - 06.2023
Health Plan Sales Representative
HAWAII MEDICAL SERVICE ASSOCIATION
02.1998 - 12.2018
High School graduate -
Roosevelt High School