Shannon Knece
Akron,OH
Summary
Dynamic Communications Specialist with a proven track record at F.A. Hope Foundation, adept at crafting impactful social media content and enhancing community engagement. Skilled in event coordination and internal communications, I excel in brand promotion and customer service, driving initiatives that elevate organizational visibility and foster strong stakeholder relationships.
Overview
14
14
years of professional experience
Work History
Communications Specialist
F.A. Hope Foundation
Akron, OH
03.2020 - 01.2026
- Formulated and implemented communication strategies to strengthen community engagement.
- Developed engaging content for social media platforms to enhance audience interaction.
- Facilitated event organization to enhance foundation initiatives and outreach programs.
- Facilitated internal communications to ensure departmental alignment on key messages.
- Resolved client queries and complaints to enhance customer service experience.
- Articulated company promotions, products, and services to clients, enhancing brand visibility.
Restaurant Manager
McDonald's Restaurant
South Bloomfield Ohio
01.2012 - 12.2019
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on food safety and operational procedures.
- Implemented inventory management systems to optimize stock levels.
- Coordinated scheduling to align staffing with peak business hours.
- Established quality control measures to maintain high food standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
Education
GED -
Teaysvalley High School
Ashville, OHSkills
Internal communications
Event coordination
Social media management
Marketing
Brand promotion
Timeline
Communications Specialist
F.A. Hope Foundation
03.2020 - 01.2026
Restaurant Manager
McDonald's Restaurant
01.2012 - 12.2019
GED -
Teaysvalley High School