Shannon Knight
Ozark,Al
Summary
Systematic Quality Assurance Manager with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards and specifications. Talented at clearly specifying quality requirements with Physicians and monitoring procedure performance.
Overview
8
8
years of professional experience
Work History
Quality Assurance and Quality Control Manager
Professional Medical Associates
Ozark, AL
07.2016 - Current
- Responsible for improving performance on value-based contractual priorities
- Conducts and documents assessment and a plan of care in Electronic Medical record keeping (EMR) system, identify and prioritize action items including but not limited to preventative visits, care gap closure, and follow-up after Emergency or Inpatient treatment
- Participates in meetings, problem solving, goal setting, quality improvement and patient satisfaction initiatives
- Achieve established productivity and performance targets
- Performed regular quality assurance and control reviews of company processes to ensure compliance with Insurance companies
- Answered incoming phone calls, scheduled appointments, and responded to inquiries.
- Performed administrative tasks such as filing, scanning documents into EMR system, data entry.
- Communicated effectively with other healthcare providers regarding patient care plans.
- Updated patient information in electronic health record system accurately and timely.
- Collaborated closely with doctors to ensure that all paperwork was accurate and complete.
- Educated patients on proper usage of medications prescribed by their physician.
- Participated in staff meetings to discuss changes in policies or procedures within the clinic.
- Compiled and coded patient information or data in appropriate computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Assistant
Alabama South Podiatry
- Proficient in the use of orthotic casting materials, including fiberglass and plaster.
- Optimized diagnosis procedures by proficiently performing PADnet tests, resulting in improved accuracy and efficiency in identifying peripheral arterial disease.
- Created and maintained accurate medical records for patient care.
- Utilized radiographic equipment to conduct diagnostic imaging
- Maintained a well-structured appointment schedule.
- Maintained efficient communication through handling correspondence effectively
- Implemented effective measures to prevent complications related to diabetic foot
- Maintained detailed records of patients' vital signs, contributing to the overall efficiency and effectiveness of medical consultations.
- Ensured exam rooms were properly prepared for procedures.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Medical Assistant/Cast Tech
Southern Bone and Joint
- Demonstrated expertise in performing fiberglass and plaster casting procedures for both upper and lower extremities
- Diligently recorded and monitored patients' vital signs.
- Managed the distribution of prescribed drugs from an on-site pharmacy
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Office Coordinator
Dr Catherine James-Peters Family Medicine
- Maintained organization and coordination of meetings and appointments
- Streamlined insurance verification procedures
- Ensured efficient record-keeping by accurately filing charts.
- Implemented strategies to enhance efficiency and accuracy of handling correspondence
- Organized and tracked office supply orders for efficient restocking.
- Provided leadership and direction to front desk employees
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department
- Greeted visitors and directed them to the appropriate area or person.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Input accurate account data to efficiently update company database and maintain detailed records.
Education
George C Wallace Community College - Dothan
Dothan, AL05-2005
Associate of Science - Nursing
George C Wallace Community College - Dothan
Dothan, ALSkills
- Patient Triage
- HIPAA Compliance
- Patient Care
- Diagnostic Procedures
- Clinical skills
- Educating patients
- Documenting vitals
- Continuity of care record
Timeline
Quality Assurance and Quality Control Manager
Professional Medical Associates
07.2016 - Current
Medical Assistant
Alabama South Podiatry
Medical Assistant/Cast Tech
Southern Bone and Joint
Office Coordinator
Dr Catherine James-Peters Family Medicine
George C Wallace Community College - Dothan
Associate of Science - Nursing
George C Wallace Community College - Dothan
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