Shannon Krause
Appleton,WI
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
10
10
years of professional experience
Work History
CNA
Christian Servants Home Health Care
Appleton, WI
02.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Grocery shop, pick up medication
- Companionship
Donation Attendant
MDS Communications
Oshkosh, WI
09.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion and access to services.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Plasma Center Technician
Biolife Plasma Services
Appleton, WI
05.2021 - 09.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
Activity Director
Century Oaks Assisted Living
Appleton, WA
11.2016 - 05.2021
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and delivered recreational programs for small and large groups of residents.
- Arranged outings as part of recreational program.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Stretched minimum annual budget of $[Amount] to cover planned activities through creative use of resources.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Established vendor relationships to access timely services in support of events.
Head Waitress
Fence Lake Lodge
Lac Du Flambeau, WI
01.1999 - 05.2003
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Coached employees on salesmanship and updated menus to increase sales.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Prepared specialty desserts for customers for special occasions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
No Degree - Respiratory Therapy
Midstate Tech
Wisconsin Rapids, WICNA - CNA
Midstate Tech
Wisconsin Rapids, WI11.2003
Skills
- Feeding Assistance
- Caregiver Relations
- Vital Signs Collection
- Needs Determination
- Emotional and Social Support
- Bedsore Prevention
- Activities of Daily Living (ADL) Support
- Output Monitoring and Reporting
- Observation Documentation
- Electronic Recordkeeping
- Fluid Measurement
- Patient-Focused Care
- Responding to Emergencies
- Oral Hygiene
- Conducting Intakes
- Transporting Patients
- Documenting Behaviors
- Range of Motion Exercises
- Preparing Meals
- Basic Life Support
- Medical Terminology Knowledge
- Recording Vital Signs
- Respiratory Equipment Training
- Medications Familiarity
- Companionship and Emotional Support
- Supporting Personal Needs
- Collecting Specimens
- Grooming and Bathing Assistance
- Medication Assistance
- General Housekeeping Abilities
- Performing Patient Intakes
- Documentation Procedures Expertise
- Monitoring Fluids
- Bed Transfers
- Medical Recordkeeping
- Patient Massage
- Catheter Care
- Wheelchair Assistance
- Assisted Living
- Memory Improvement
- Assisting with Daily Living
- Emotional Intelligence
- Alcohol Rubs
- CNA Certification
- First Aid Certification
- Blood Sugar Monitoring
- Calm Under Stress
- Personal Care Assistance
Event Coordinator on my own time. I love planning and prepping parties.
Speak with the prospective client to their needs and what they want for their event. ( Weddings, Birthday's, Retirement, etc) Gather their budget and their needs to the event and do all the work for them!!!!
Timeline
CNA
Christian Servants Home Health Care
02.2022 - Current
Donation Attendant
MDS Communications
09.2021 - 02.2022
Plasma Center Technician
Biolife Plasma Services
05.2021 - 09.2021
Activity Director
Century Oaks Assisted Living
11.2016 - 05.2021
Head Waitress
Fence Lake Lodge
01.1999 - 05.2003
No Degree - Respiratory Therapy
Midstate Tech
CNA - CNA
Midstate Tech
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