Shannon Krcek

Lead brand ambassador for Arizona - part time position

• Educate clients about product/unique history
• Provide exceptional service and address inquiries promptly
• Develop strong relationships with clients to foster loyalty and support business growth
• Track inventory, sales and expenses
• Apparel/advertisement design and prints
• Create following/brand recognition on social media platforms and marketing for events and tastings

I am able to work special events part time with this company such as- Barrett Jackson, ESPN Parties, Phoenix Open, Good Guys Car Show, Polo Tournaments and MSM Sports Agency Banquets

• Prepare and serve drinks in high-volume environment
• Deliver food/set up and keep stocked for customers at banquets
• Confirm ages for alcohol services and discontinued service to intoxicated guests with safety protocols

Fine dining bartender responsible for bar area and service well for the entire restaurant

• Enhanced customer satisfaction by providing exceptional fine dining service and experience
• Streamlined cocktail preparation/batching processes, resulting in faster service times
• Managed cash handling procedures accurately, ensuring proper accounting of daily sales transactions

Hired on as a bartender, within three months moved to management, mentoring under owner

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, balancing lotto and taking inventory
• Calculated payroll and bank deposits
• Ordered with vendors and doing shopping for the bar as necessary
• Establish rules for handling problem and/or intoxicated customers to reduce liability and maintain a pleasant environment
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
• Adhered to state laws regarding alcoholic beverage services, food preparation and customer regulations

I ran the day shift for six years after transferring with them from a previous bar they owned

• Operate and ensure accuracy of cash register and Point of Sale (POS) system for transactions
• Comply with all Federal and State laws & regulations; Manage difficult customer interactions and follow alcohol awareness procedures
• Multitask to meet and greet customers, checking in vendors, answer phones, take orders, deliver food/drinks, inventory and keep bar stocked, with highest degree of efficiency and effectiveness
• Cultivate relationships with customers, make them feel welcome/appreciated; create following
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
• Monitored food preparation, production, and plating for quality control/visual appeal

High volume. From banquets to making drinks track side with crowds of 3k+ enjoying the horse races

• Manage bar area, cocktail menu, inventory, regulation compliance and customer relationships
• Proactively cross-trained in roles of all departments to provide coverage and keep business operational
• Process thousands of transactions per day with accuracy