Shannon Kurth
Montgomery
Summary
Professional, ethical and committed individual dedicated to superior customer service. Always striving to strengthen and refine professional effectiveness. Fair, cheerful and follows procedures to accomplish duties. Proud to have a 20+ year career in Dental Office Management where customer service and patient trust and acceptance are vital to running a successful practice.
Overview
30
30
years of professional experience
Work History
Dental Office Manager
Dr.Rod Stewart D.D.S.
01.2001 - Current
Dental Office Manager/ Patient Coordinator
Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
Dental Claim filing and Billing.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
Effectively resolved patient concerns or complaints, maintaining great Patient relations and promoting ongoing loyalty.
Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
Oversaw daily operations, ensuring efficient appointment scheduling and patient flow management.
Front Desk Receptionist
Castle Dental Centers
02.1995 - 01.2001
Front Desk greeter, verify insurance, collect payments, assist Dentist while doing exams.
Education
High School Diploma -
Sam Houston High School
Houston, TX06.1995
Skills
- Customer service, communication
- Resolve complaints and conflicts from patients
- Log and complete all Osha Training for Dental Practice
- Patient relations
- Insurance billing
- Workflow coordination
- Teamwork and collaboration
- Patient relationship management
Additional Information
Annual leadership training
Osha Dental Safety Training ,Infection control training
CPR Certified
Timeline
Dental Office Manager
Dr.Rod Stewart D.D.S.
01.2001 - Current
Front Desk Receptionist
Castle Dental Centers
02.1995 - 01.2001
High School Diploma -
Sam Houston High School
Similar Profiles
Sarah FordSarah Ford
Dental Receptionist at Keith Mellovitz, D.D.S., and Joshua Grumet, D.D.S.Dental Receptionist at Keith Mellovitz, D.D.S., and Joshua Grumet, D.D.S.
Barbara BullockBarbara Bullock
Business Office Coordinator at Anthony DiGregorio, D.D.S. /Michael Will, D.D.S.Business Office Coordinator at Anthony DiGregorio, D.D.S. /Michael Will, D.D.S.
Michael StewartMichael Stewart
Landscaping Crew Member at Stewart and StewartLandscaping Crew Member at Stewart and Stewart
Sonia BarajasSonia Barajas
EL Screener and Placement Specialist at SD 308EL Screener and Placement Specialist at SD 308
Emily GroveEmily Grove
Volunteer at Church Of The HighlandsVolunteer at Church Of The Highlands