Open To Work
SHANNON LADUKE
Administrative Assistant
Pueblo,CO
Summary
Dynamic Office Administrator with over 25 years of extensive experience and a strong background in professional transportation driving. I prioritize multiple tasks and deliver prompt solutions, which improves operational efficiency in fast-paced environments. Recognized for exceptional problem-solving abilities and effective workload management, fostering a professional and welcoming atmosphere that promotes Respect and positivity among team members. Committed to continuous improvement and learning, with strong administrative, relationship-building, and organizational skills that drive team success and ensure high standards of service.
Overview
25
25
years of professional experience
Work History
NEMT Driver
Medride, LLC
Pueblo, CO
09.2023 - 04.2026
- Interacted with clients made sure they were secured and comfortable with the vehicle
- Entered trip details and client signatures required by Medicaid into Medride software via phone.
- Followed driving rule and laws in a safe manner.
- Completed various training and certification courses required by Medicaid and law.
- Used GPS to locate routes to facilities and clients homes.
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
Pueblo, CO
09.2021 - 06.2023
- Interacted with patients, vendors, insurance companies, and medical offices by phone, email, or in-person to provide information.
- Scheduled Appointments for patients and worked with patients to ensure they understood the process for prosthetics and orthotics.
- Answered multi-line phone system, routed calls, delivering messages to staff, and greeting patients when they check in.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Used many different computer systems, copiers, fax, faxing via computer, and scanning various information.
- Followed up with medical offices for missing records.
- Submitted information to insurance companies for prior authorizations on prosthetics, orthotics, and braces.
Secretary
Parkview Medical Center
04.2015 - 09.2021
- Issue Purchase Order numbers, data entry into Meditech (financial side) the information required to be successfully ordered, delivered, and billed correctly
- This includes items used in surgery cases and orders from Henry Schein
- Resolving invoice discrepancies
- Scanning packing slips, purchase orders, quotes, acknowledgements, and receiving paperwork
- Handling incoming and out going mail
- Manage supply orders and service calls for the hospital's fleet of Lewan copy/fax machines
- Create spreadsheets for the Director's use
- Reconcile and submit for approval on credit card purchases
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to department employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on purchase orders.
- Screened visitors and issued badges to maintain safety and security.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitor postage funds and postal fee renewals.
Chemical Agent Acquisitions Clerk Destruction Pilot
Bechtel
Pueblo
10.2014 - 03.2015
- Temporary employee placed in the Acquisitions Services Group as an Acquisition's Clerk
- Close-out of the Construction phase Purchase Orders
- Quality check incoming materials paperwork (packing lists and Bechtel's tracking sheets) to purchase order
- Working with Property department to track mileage, custodian forms, and property.
Sr Pension Administrator & Team Leader
IMRG
Pueblo, CO
10.2009 - 07.2014
- Assisted with the oversight of a team of professional pension benefit professionals
- Responsible for ensuring the benefit eligibility and payment for more than 77,000 pension participants under more than 70 pension plans
- Supported company quality control, customer service and performance metrics in compliance with government contract
- Responded to written and telephone inquiries from pension plan participants
- Developed training modules for staff instruction on initial data loads and pension plan database construction
- Prepared populations for initial data loads, various other essential loads, and data capture of the databases used for actuarial purposes and the main participant database used by PBGC
- Read and interpreted plan provisions in order to accurately determine populations
- Compiled and presented summaries of the data captured and obstacles with resolutions that had occurred during the initial data load or database building process.
Education
Associates Degree - Legal and Occupational Studies
Pueblo College of Business And Technology
Pueblo, CO01-1994
Skills
- Project Management
- Managing Office Supply Inventory
- Microsoft Word, Windows, Internet Explorer, Chrome, Microsoft Edge , Excel, Access, Outlook, Power Point
- Inbound Phone Call Handling
- Outbound Phone Call Handling
- Transporting Medicaid clients to various appointments
- Mediroutes
- Software used to collect signatures from clients
- Sorting and Labeling
- Problem-Solving Techniques
- Booking Travel
- Active Listening
- Mail Routing
- Office Reception
- Copying, Faxing and Scanning
- Effective Written and Verbal Communication
- Recordkeeping and File Management
- Money handling
- Purchase order experience
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteTimeline
NEMT Driver
Medride, LLC
09.2023 - 04.2026
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
09.2021 - 06.2023
Secretary
Parkview Medical Center
04.2015 - 09.2021
Chemical Agent Acquisitions Clerk Destruction Pilot
Bechtel
10.2014 - 03.2015
Sr Pension Administrator & Team Leader
IMRG
10.2009 - 07.2014
Associates Degree - Legal and Occupational Studies
Pueblo College of Business And Technology