Shannon Lake
S Easton,MA
Summary
Dynamic bartender and catering manager with a focus on customer engagement, team leadership, and safe service compliance. Proven ability to develop innovative menus and manage operations effectively.
Overview
12
12
years of professional experience
Work History
Bartender
The Farmers Daughter
Easton, MA
04.2023 - Current
- Mixed and served a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed bar inventory, restocking supplies as needed during busy hours.
- Provided excellent customer service by engaging with patrons and addressing needs.
Premium Catering Manager
Aramark, Fenway Park
Boston, MA
01.2024 - 08.2024
- Managed catering operations for events at Fenway Park.
- Coordinated staff schedules and assignments for optimal service delivery.
- Oversaw inventory management and procurement of catering supplies.
- Developed menu options in collaboration with culinary team for diverse events.
- Gathered customer requirements and worked with catering team in implementing specifications.
Restaurant Manager
The Royal Rooters Club, Aramark, Fenway Park
Boston, MA
03.2023 - 01.2024
- Managed daily operations and staff scheduling for a busy venue at Fenway Park.
- Trained and supervised team members on service standards and best practices.
- Ensured compliance with health and safety regulations in food service operations.
- Developed and implemented training programs to enhance team performance.
- Facilitated communication between kitchen staff and front-of-house personnel effectively.
Bartender Shift Manager
The Cottage
Wellesley, MA
01.2020 - 04.2023
- Supervised bartending staff during busy shifts to ensure efficient service.
- Managed inventory levels and ordered supplies to maintain bar operations.
- Ensured compliance with health and safety regulations in beverage preparation.
- Developed drink menus based on seasonal ingredients and customer preferences.
Bartender Shift Manager
The Local
Wayland, MA
09.2013 - 02.2020
- Supervised bartending staff during busy shifts to ensure efficient service.
- Managed inventory levels and ordered supplies to maintain bar operations.
- Developed drink menus based on seasonal ingredients and customer preferences.
- Trained new bartenders on recipes and customer service standards.
- Ensured compliance with health and safety regulations in beverage preparation.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Education
Bachelor of Science - Business Administration And Management
Suffolk University
Boston, MA05-2008
Associate of Science -
Dean College
Franklin, MA05-1998
Skills
- Inventory management
- Menu development
- Customer engagement
- Time management
- Problem solving
- Communication skills
- Team leadership
- Safe service compliance
Affiliations
Run my own Non-profit, collecting winter items for homeless Veterans
Timeline
Premium Catering Manager
Aramark, Fenway Park
01.2024 - 08.2024
Bartender
The Farmers Daughter
04.2023 - Current
Restaurant Manager
The Royal Rooters Club, Aramark, Fenway Park
03.2023 - 01.2024
Bartender Shift Manager
The Cottage
01.2020 - 04.2023
Bartender Shift Manager
The Local
09.2013 - 02.2020
Bachelor of Science - Business Administration And Management
Suffolk University
Associate of Science -
Dean College