Shannon Landis
Keego Harbor ,MI
Summary
Adaptable Hospitality Specialist with [Number] years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.
Overview
17
17
years of professional experience
Work History
Hospitality Worker
Mary Donnlleys
Keego , MI
01.2019 - Current
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Strengthened company's business by implementing new marketing plans.
Hospitality Worker
Quinns Lighthouse
Oakland , CA
10.2014 - 02.2019
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
Hospitality Worker
Its A Matter Of Taste
Union Lake , MI
06.2003 - 01.2013
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Strengthened company's business by implementing new marketing plans.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
Education
Bachelor of Arts - Art Education
Wayne State University
Detroit, MI06.1998
Associate of Arts - Liberal Arts And General Studies
Oakland Community College
Union Lake06.1992
Skills
- Transportation Arrangements
- Guest Message Transmission
- Publicity Appearances
- Check in and Checkout Procedures
- Beverage Preparation
- POS Transactions
- Timely Food Delivery
- Order Accuracy
Timeline
Hospitality Worker
Mary Donnlleys
01.2019 - Current
Hospitality Worker
Quinns Lighthouse
10.2014 - 02.2019
Hospitality Worker
Its A Matter Of Taste
06.2003 - 01.2013
Bachelor of Arts - Art Education
Wayne State University
Associate of Arts - Liberal Arts And General Studies
Oakland Community College
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