Shannon Law CPhT
Raymond,IL
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Certified pharmacy technician with a solid background in pharmaceutical operations and customer service. Proficient in medication dispensing, inventory management, and pharmacy software systems. Known for attention to detail, accuracy in prescription filling, and commitment to patient safety and satisfaction.
Overview
16
16
years of professional experience
Work History
Certified Pharmacy Technician
Pharmacy Plus
Girard, IL
11.2021 - Current
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Assisted patients in understanding their medication instructions and usage directions.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug inventories.
- Answered telephones to respond to questions or requests.
- Interpreted and processed medication orders under supervision of pharmacist.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Prepared prescription transfers to other pharmacies.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Certified Pharmacy Technician
KPH Healthcare Services at Health Direct
Chatham, IL
02.2019 - 11.2021
Certified Pharmacy Technician
Sullivan Drugs
Litchfield , IL
01.2018 - 02.2019
Certified Pharmacy Technician
Sav Mor Pharmacy
Virden, Illinois
11.2008 - 02.2018
Education
Medical Coding Certificate - Medical Coding
Midwest Technical Institute
Springfield, IL03-2018
Certified Pharmacy Technician - Pharmacy
Midwest Technical Institute
Springfield, IL06-2008
Skills
- Customer service in a community pharmacy
- Problem-solving skills
- Pharmacy and customer records management
- Drug security
- HIPAA
- Advanced math skills
- Time management
- Regulatory compliance
- Insurance billing
- Attention to detail
- Multitasking and organization
- Manual and automated medication dispensing
- Inventory maintenance
- Point of sale systems proficiency
Timeline
Certified Pharmacy Technician
Pharmacy Plus
11.2021 - Current
Certified Pharmacy Technician
KPH Healthcare Services at Health Direct
02.2019 - 11.2021
Certified Pharmacy Technician
Sullivan Drugs
01.2018 - 02.2019
Certified Pharmacy Technician
Sav Mor Pharmacy
11.2008 - 02.2018
Medical Coding Certificate - Medical Coding
Midwest Technical Institute
Certified Pharmacy Technician - Pharmacy
Midwest Technical Institute