Shannon Lawrence
Prattville,AL
Summary
To secure a position in an organization that offers challenges and opportunity for career development. My focus is to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services within a positive team environment. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Project Support Professional
Lowe's
04.2021 - Current
- Participated in post-project evaluations to identify areas of improvement for future endeavors.
- Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
- Acted as a liaison between project teams and clients, fostering positive relationships through clear communication channels.
- Developed training materials and procedures to train users in proper use of software and hardware.
- Implemented innovative tracking methods for consistently meeting project deadlines and goals.
- Streamlined project workflows by implementing new tools, leading to reduced overhead costs.
- Ensured compliance with company policies and regulations throughout all stages of the project lifecycle.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Supported successful project delivery by maintaining updated progress reports and providing regular status updates to stakeholders.
- Assisted in managing vendor relationships, negotiating contracts, and securing favorable terms.
- Conducted thorough risk assessments to proactively address potential issues before they impacted projects.
- Served as a subject matter expert within multiple projects, offering valuable insights that contributed to overall success.
- Contributed to quality assurance efforts by reviewing deliverables and ensuring alignment with client expectations.
- Monitored project progress, identified risks and took corrective action as needed.
Account Manager
Comcast Business
04.2017 - 04.2021
- Customer Account Managers are responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works on straight forward tasks using established procedures. Job Description Core Responsibilities Retain business customers by mining and growing accounts through solution based selling and account management via the telephone. Make outbound calls to accounts to achieve sales quota metrics. Prepares sales documentation, activity reports and forecasts, as required. Creates proposals for customers related to the proposed solution and new sales opportunities. Develop customer relationships through regular customer contact via the telephone. Drive both sales growth and account retention by introducing various products and services available through Comcast Business. Document effectively and accurately conversations and contact information into client management system. Work with customers to minimize down-grading or leaving Comcast.
Community Sales Specialist
Spectrum
Montgomery, AL
01.2013 - 04.2017
- Manage all contract files and databases to ensure their accuracy and completeness to allow for proper risk analysis.
- Review and approval of contracts prior to obtaining signature from Charter VP GM's in compliance with all Charter policies and procedures.
- Create and administer policy and procedures for termination notices to lost properties and managing conversions of properties to and from bulk services in compliance with required notification requirements.
- Develop, implement, manage and maintain a formal MDU contracts adminstration and database program for Right-of Entry (ROE) and Bulk agreement.
- Preparation, notarization and recordation of contracts ,easements, memorandum and other recordable instruments. Act as a liaison to each county to represent Charter to these agencies in a positive, professional and efficient manner.
Education
Business Administration
Amridge University
Montgomery, ALTimeline
Project Support Professional
Lowe's
04.2021 - Current
Account Manager
Comcast Business
04.2017 - 04.2021
Community Sales Specialist
Spectrum
01.2013 - 04.2017
Business Administration
Amridge University