Shannon Lazinsk
Senior Event Services Manager
Winthrop
Summary
Event management professional with extensive experience in planning and executing high-profile events. Proven track record of achieving results through strong team collaboration and adaptability. Skilled in client relationship management, logistics coordination, and event oversight. Known for reliability, effective communication, and strategic problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Event Services Manager
Massachusetts Convention Center Authority
12.2023 - Current
- Developed strong relationships with clients, vendors, and partners facilitating smooth event logistics and favorable contract terms.
- Overcame logistical challenges by developing contingency plans and coordinating closely with stakeholders involved in the project.
- Collaborated with cross-functional teams to deliver high-quality event experiences for clients.
- Ensured compliance with local regulations and industry standards throughout each stage of the event planning process.
- Enhanced client satisfaction by providing exceptional event services and seamless coordination.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes for future events.
- Utilized job-related software to create standard guidelines, schedules, and orders for each event.
- Mentored junior staff members, enhancing their skills in event management and customer service.
Event Services Manager
Massachusetts Convention Center Authority
07.2018 - 12.2023
- Managed large scale events, ensuring timely execution and successful outcomes.
- Evaluated performance metrics from past events using data analysis techniques enabling continuous improvement strategies.
- Streamlined event planning processes, resulting in increased efficiency.
Conference and Events Social Manager
Brandeis University
01.2016 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and clients.
Education
Bachelor of Science - Event Management
Lasell University
Newton, MA 05.2001 -
Skills
Event Venue Coordination
Oversight of event staff operations
Hospitality management
Excellent communication
Decision-making
Event billing
Deadline management
Affiliations
Professional Convention Management Association, PCMA
International Association of Venue Management, IAVM
Event Services Professional Association, ESPA
International Associate of Exhibitions and Events, IAEE
Certification
CMP - Certified Meeting Planner
Timeline
Senior Event Services Manager
Massachusetts Convention Center Authority
12.2023 - Current
CMP - Certified Meeting Planner
10-2023
Event Services Manager
Massachusetts Convention Center Authority
07.2018 - 12.2023
Conference and Events Social Manager
Brandeis University
01.2016 - 06.2018
Bachelor of Science - Event Management
Lasell University
05.2001 -
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