Blake Vlaskamp
Muncie
Summary
Detail-oriented Event Services Manager with over 15 years of experience in large-scale event logistics and staff management. Known for strong problem-solving skills and effective communication, successfully implementing safety measures and optimizing processes for improved event outcomes.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Event Services Manager
Horizon Convention Center
Muncie
04.2007 - Current
- Managed event logistics for large-scale conventions and trade shows.
- Supervised event staff to maintain high service standards.
- Implemented safety protocols to protect guests and staff during events.
- Oversaw equipment rentals and setup for diverse event types.
- Responded promptly to client inquiries regarding available services or potential challenges associated with an event.
- Prepared post-event reports summarizing key outcomes from each project.
- Conducted periodic evaluations of existing event services processes in order to identify opportunities for improvement.
- Ensured compliance with legal requirements related to health and safety regulations at all times.
- Collaborated closely with other departments within the organization when coordinating multiple activities simultaneously at a single venue.
- Supervised the setup of venues prior to events, ensuring all areas were properly prepared for guests' arrival.
- Managed the staffing of all event services personnel ensuring adequate coverage for each event.
- Developed and implemented policies and procedures for event services staff to ensure safety, quality of service and customer satisfaction.
- Monitored event services team performance to ensure adherence to standards of excellence in customer service.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Coached and counseled employees to reflect company service standards and procedures.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Enhanced attendee experience through meticulous attention to detail in event design and customer service protocols.
- Coordinated and allocated equipment, supplies and staff for events.
Education
High School Diploma -
Muncie Central High School
Muncie06-2002
Skills
- Event logistics
- Budget management
- Budget development
- Venue setup
- Equipment coordination
- Safety compliance
- Risk assessment
- Project oversight
- Schedule management
- Staff supervision
- Event staff management
- Staff oversight
- Staff training
- On-site execution
- Team leadership and supervision
- Post-event analysis
- Client relationship management
- Problem solving
- Attention to detail
- Customer service-driven
Certification
- Fork Truck and Scissor Lift Certified
Timeline
Event Services Manager
Horizon Convention Center
04.2007 - Current
High School Diploma -
Muncie Central High School