Outlook
Hi, I’m
Serenity Fetherson
Event Management
Summary
Competent Event Manager with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
9
years of professional experience
2
Certifications
Work History
Schlitterbahn Waterpark and Resort
Event Services Manager
10.2022 - Current
Job overview
- Trained and delegated the timely performance of the employees and motivated them to reach organizational strengths
- Coordinated and planned 150 + events from Media to Groups each year
- Effectively blends management skills with technical expertise and participates in weekly Banquet Event Order (BEO) meetings with Directors
- Managed all areas of events, from pre-planning, through the event day, and post-event activities
- Develop a client providing motivational participation and opportunities for employee initiative.
- Ensured compliance with local regulations and industry standards throughout each stage of the event planning process.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
National Cheerleaders Association
Mascot Instructor / Event Crew
05.2018 - Current
Job overview
- Organized activities for Mascots and inspired to have confidence in themselves
- Evaluated each mascot on skills and ability to determine the proficiency of the day's lesson and empowered Mascots with the authority and resources to achieve results
- Communicated with coaches about the Mascot's progress and the skills they developed throughout the day
- Event staff members work together and individually to ensure the proper execution of an event
- Overseeing tasks such as preparing the event location, maintaining the safety and entertainment of the guests.
Schlitterbahn Waterpark and Resort
Event Coordinator
05.2022 - 09.2022
Job overview
- Coordinated logistics, finances, venue, preparation, planning, and closeout of events
- Liaised with sales staff, park operations, food caterers, servers, and other hired hands.
- Managed event logistics and operations.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
Schlitterbahn Waterpark and Resort
Admissions Manager
02.2021 - 05.2022
Job overview
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed a high-performing sales team to exceed revenue goals consistently through motivation, coaching, and performance evaluation.
- Established positive and collaborative team environments, promoting healthy competition and enhancing staff engagement.
Schlitterbahn Waterpark and Resort
Admissions Supervisor
04.2017 - 02.2021
Job overview
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Liaised with upper management, supporting development, and enforcement of procedural changes to expedite service delivery.
Schlitterbahn Waterpark and Resort
Admissions Lead
07.2016 - 04.2017
Job overview
- Mentored new team members on best practices within the office of admissions operations, contributing to overall staff development and success rates.
- Proven ability to develop and implement creative solutions to complex problems.
Schlitterbahn Waterpark and Resort
Admissions Cashier
07.2015 - 07.2016
Job overview
- Managed inventory effectively by tracking ticket stock levels and submitting timely requests for replenishments as needed.
- Contributed to a positive work culture by actively participating in team meetings and sharing ideas for enhancing guest experiences throughout the facility.
Schlitterbahn Waterpark And Resort
Admissions Greeter
05.2015 - 07.2015
Job overview
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Education
The University of Texas At San Antonio / College of Liberal And Fine ArtsSan Antonio, TX
from Communications
05.2001
Skills
Event Planning & Coordination
Venue Selection, Setup, & Design
Event Logistics & Finance
Decision Making
Leadership
Teamwork
Attention to Detail
Creative Thinking
Problem-solving abilities
Well-versed in insurance
Certification
TABC
Accomplishments
- Rookie and Vet of the Year - National Cheerleaders Association
- Cornerstone Pin - Schlitterbahn Waterpark and Resort
- Employee of the Week - Schlitterbahn Waterpark and Resort
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Planned over 150 events in 2023.
Software
Excel
Microsoft Office 360
Adobe Acrobat
Canva
Photoshop
Adobe Primer
Eventbrite
Showclix
Caterease
Zoom
UKG
Dayforce
Timeline
Event Services Manager
Schlitterbahn Waterpark and Resort
10.2022 - Current
Event Coordinator
Schlitterbahn Waterpark and Resort
05.2022 - 09.2022
Admissions Manager
Schlitterbahn Waterpark and Resort
02.2021 - 05.2022
Mascot Instructor / Event Crew
National Cheerleaders Association
05.2018 - Current
Admissions Supervisor
Schlitterbahn Waterpark and Resort
04.2017 - 02.2021
Admissions Lead
Schlitterbahn Waterpark and Resort
07.2016 - 04.2017
Admissions Cashier
Schlitterbahn Waterpark and Resort
07.2015 - 07.2016
Admissions Greeter
Schlitterbahn Waterpark And Resort
05.2015 - 07.2015
The University of Texas At San Antonio / College of Liberal And Fine Arts
from Communications
05.2001