Summary

Overview

Work History

Education

Skills

Certification

Accomplishments

Software

Timeline

Hi, I’m

Serenity Fetherson

Event Management

Summary

Competent Event Manager with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.

Overview

years of professional experience

Certifications

Work History

Schlitterbahn Waterpark and Resort

Event Services Manager

10.2022 - Current

Job overview

Trained and delegated the timely performance of the employees and motivated them to reach organizational strengths
Coordinated and planned 150 + events from Media to Groups each year
Effectively blends management skills with technical expertise and participates in weekly Banquet Event Order (BEO) meetings with Directors
Managed all areas of events, from pre-planning, through the event day, and post-event activities
Develop a client providing motivational participation and opportunities for employee initiative.
Ensured compliance with local regulations and industry standards throughout each stage of the event planning process.
Utilized job-related software to create standard guidelines, calendars and budgets for each event.

National Cheerleaders Association

Mascot Instructor / Event Crew

05.2018 - Current

Job overview

Organized activities for Mascots and inspired to have confidence in themselves
Evaluated each mascot on skills and ability to determine the proficiency of the day's lesson and empowered Mascots with the authority and resources to achieve results
Communicated with coaches about the Mascot's progress and the skills they developed throughout the day
Event staff members work together and individually to ensure the proper execution of an event
Overseeing tasks such as preparing the event location, maintaining the safety and entertainment of the guests.

Schlitterbahn Waterpark and Resort

Event Coordinator

05.2022 - 09.2022

Job overview

Coordinated logistics, finances, venue, preparation, planning, and closeout of events
Liaised with sales staff, park operations, food caterers, servers, and other hired hands.
Managed event logistics and operations.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Increased brand visibility through strategic placement of promotional materials at high-profile events.

Schlitterbahn Waterpark and Resort

Admissions Manager

02.2021 - 05.2022

Job overview

Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Managed a high-performing sales team to exceed revenue goals consistently through motivation, coaching, and performance evaluation.
Established positive and collaborative team environments, promoting healthy competition and enhancing staff engagement.

Schlitterbahn Waterpark and Resort

Admissions Supervisor

04.2017 - 02.2021

Job overview

Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Liaised with upper management, supporting development, and enforcement of procedural changes to expedite service delivery.

Schlitterbahn Waterpark and Resort

Admissions Lead

07.2016 - 04.2017

Job overview

Mentored new team members on best practices within the office of admissions operations, contributing to overall staff development and success rates.
Proven ability to develop and implement creative solutions to complex problems.

Schlitterbahn Waterpark and Resort

Admissions Cashier

07.2015 - 07.2016

Job overview

Managed inventory effectively by tracking ticket stock levels and submitting timely requests for replenishments as needed.
Contributed to a positive work culture by actively participating in team meetings and sharing ideas for enhancing guest experiences throughout the facility.

Schlitterbahn Waterpark And Resort

Admissions Greeter

05.2015 - 07.2015

Job overview

Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.

Education

The University of Texas At San Antonio / College of Liberal And Fine Arts
San Antonio, TX

from Communications

05.2001

Skills

Event Planning & Coordination

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Certification

TABC

Accomplishments

Rookie and Vet of the Year - National Cheerleaders Association
Cornerstone Pin - Schlitterbahn Waterpark and Resort
Employee of the Week - Schlitterbahn Waterpark and Resort
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Planned over 150 events in 2023.

Software

Outlook

Excel

Microsoft Office 360

Adobe Acrobat

Canva

Photoshop

Adobe Primer

Eventbrite

Showclix

Caterease

Zoom

UKG

Dayforce