Shannon Leamy
Spartanburg ,SC
Summary
Dedicated to helping and resolving issues to my patients, providing skills to prioritize and multi-task in fast-pace working environment. Known for successfully handling escalated patients support issues. Hardworking and reliable with strong abilities to be a fast learner. Offering my time and help to my team and patients. Looking forward to being on your team.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Jones Appliance
07.2012 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Set up service calls for technicians.
Phlebotomist/CNA
Angel Wings Home Care- No Longer in Business
01.2004 - 06.2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Daycare Worker
Foothills Montessori School
06.2007 - 04.2010
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Communicated with parents about daily activities and any concerning behaviors.
Education
Certificate in Phlebotomy -
Greenville Technical College
Greenville, SC01-2011
High School Diploma -
Adult Education Program
Easley, SC04-2009
Skills
- Understanding customer/patient needs
- Creative problem solving
- Multitasking and Prioritization
- Data entry
- Building patients trust and loyalty
- Calm and professional under pressure
- High-energy attitude
- Courteous with strong service mindset
Timeline
Customer Service Representative
Jones Appliance
07.2012 - 03.2023
Daycare Worker
Foothills Montessori School
06.2007 - 04.2010
Phlebotomist/CNA
Angel Wings Home Care- No Longer in Business
01.2004 - 06.2012
Certificate in Phlebotomy -
Greenville Technical College
High School Diploma -
Adult Education Program
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