Shannon Leffler

Supervised team members to confirm compliance with set procedures and quality requirements.

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Worked with team to identify areas of improvement and devised solutions based on findings.

Encourage team members by delegating responsibilities according to individual strengths and areas of expertise.

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Trained new technicians on standard operating procedures, ensuring consistency across the team.

Performed troubleshooting and diagnosis on malfunctioning equipment.

Maintained compliance with regulatory standards and safety requirements.

Enhanced patient experience through compassionate care and communication during blood draw procedures.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Centrifuged blood samples as outlined in clinical protocols.

Completed proper sanitation and cleaning of equipment and work areas between patients.

Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.