Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Lewis

West Monroe,LA

Summary

Dynamic Service Advisor with a strong work ethic and excellent communication skills, adept at enhancing customer satisfaction at Loves Travel Stop. Proven ability to resolve complaints effectively while providing expert vehicle maintenance recommendations. Recognized for multitasking and organization, ensuring timely service delivery and fostering a team-oriented environment.

Overview

13
13
years of professional experience

Work History

Service Advisor

Loves Travel Stop
03.2018 - 09.2022
  • Assisted customers in selecting products and services to meet their needs.
  • Provided expert recommendations on vehicle maintenance and repair options.
  • Coordinated with technicians to ensure timely service delivery and customer satisfaction.
  • Managed customer inquiries through phone, email, and in-person interactions efficiently.

Cook

Huddle House
01.2010 - 03.2017
  • Documented service transactions accurately in the point-of-sale system for record-keeping.
  • Trained new staff on customer service protocols and operational procedures effectively.
  • Resolved customer complaints promptly, maintaining a high level of service quality.
  • Maintained knowledge of industry trends to provide informed advice to customers.

Education

High School Diploma -

West Monroe
West Monroe, LA
05.2009

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Goal-oriented mindset

Timeline

Service Advisor

Loves Travel Stop
03.2018 - 09.2022

Cook

Huddle House
01.2010 - 03.2017

High School Diploma -

West Monroe

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