Shannon Ligon
Las Cruces
Summary
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
19
19
years of professional experience
Work History
Licensed Sales Representative
Allstate
01.2024 - Current
- Assist clients in selecting appropriate coverage for their needs, resulting in improved customer retention rates.
- Make out bound sales calls.
- Increase client satisfaction by providing knowledgeable insurance advice and tailored policy recommendations.
Licensed Massage Therapist
Terra Blanca Wellness Spa
01.2018 - 05.2023
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
Sales Representative
Regional Medical Supply
01.2015 - 11.2017
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
Licensed Massage Therapist
Shannon’s Massage
01.2005 - 12.2014
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
Education
LMT - Massage Therapy
Academy of The Healing Arts
Las Cruces, NM01.2006
Skills
- Social Skills
- Administrative Procedures
- Customer Relationship Management
- Attention to Detail
- Time Management
- Problem Solving
- Goal Setting
- Conflict Resolution
- Active Listening
- Relationship Building
Timeline
Licensed Sales Representative
Allstate
01.2024 - Current
Licensed Massage Therapist
Terra Blanca Wellness Spa
01.2018 - 05.2023
Sales Representative
Regional Medical Supply
01.2015 - 11.2017
Licensed Massage Therapist
Shannon’s Massage
01.2005 - 12.2014
LMT - Massage Therapy
Academy of The Healing Arts
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