Shannon Lovell
Monroe,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
JOANN Fabrics and Crafts
09.2021 - Current
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Used Point of Sale register system to complete transactions.
- Create weekly schedule for team members.
Sales Associate
Ross Dress for Less
08.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Planter
Mullis Greenhouse
01.2011 - 01.2022
- I assisted in planter flowers, vegetables and herbs.
- I assosted with sales, helping customers.
- I helped gather and organize wholesale orders.
Education
High School Diploma -
Piedmont High School
Monroe, NC05.2005
Skills
- Merchandise Quality Assurance
- Inventory Management
- Handling Complaints and Inquiries
- Delegation and Supervision
- Handling Complaints
- Retail Operations
- Team Building and Motivation
- Willingness to Learn
- POS Terminal Operation
- Store Reset and Recovery
- Customer service
- Team leadership
Timeline
Sales Associate
Ross Dress for Less
08.2023 - 03.2024
Assistant Manager
JOANN Fabrics and Crafts
09.2021 - Current
Planter
Mullis Greenhouse
01.2011 - 01.2022
High School Diploma -
Piedmont High School
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