Shannon Luzaich
Las Vegas,NV
Summary
Dynamic professional with proven expertise in customer service, staff training, and scheduling coordination. Committed to enhancing guest experiences and optimizing daily operations in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Kassi Beach House
Las Vegas, NV
12.2023 - Current
- Assisted in managing daily restaurant operations and staff scheduling effectively.
- Resolved guest inquiries and customer issues promptly, improving guest satisfaction and fostering positive relationships.
- Coordinated training sessions for new hires, enhancing onboarding experience and supporting ongoing staff development.
- Monitored inventory levels to ensure optimal supply availability.
Restaurant Manager
Kassi Beach House
Las Vegas, Nevada
06.2021 - 12.2023
- Managed daily restaurant operations ensuring high service standards.
- Oversaw scheduling to ensure adequate staffing during peak times.
- Trained and supervised staff on customer service protocols.
- Resolved customer complaints to enhance dining experience.
- Coordinated inventory management and supply ordering processes.
Assistant Reservations Manager
Tao Group Hospitality
Las Vegas, Nevada
10.2018 - 09.2020
- Managed daily reservations for high-volume dining and entertainment venues.
- Supervised reservation agents to enhance customer service quality.
- Coordinated with front-of-house staff to ensure seamless guest experiences.
- Developed training materials for new team members and ongoing education.
Maitre D'
Tao Group Hospitality
Las Vegas, Nevada
11.2014 - 11.2017
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Provided seating arrangements for guests according to their needs and preferences.
- Oversaw guest reservations and seating arrangements for optimal flow.
- Provided guidance to servers regarding table placement for maximum efficiency.
- Developed and maintained relationships with regular guests for loyalty.
Education
Some College (No Degree) - Business
College of Southern Nevada
Las Vegas, NVSkills
- Scheduling coordination
- Customer service
- Staff training
- Team leadership
- Effective communication
- Adaptability
Timeline
Assistant General Manager
Kassi Beach House
12.2023 - Current
Restaurant Manager
Kassi Beach House
06.2021 - 12.2023
Assistant Reservations Manager
Tao Group Hospitality
10.2018 - 09.2020
Maitre D'
Tao Group Hospitality
11.2014 - 11.2017
Some College (No Degree) - Business
College of Southern Nevada