Shannon Lynette Brooks
Palmetto GBA
Aiken,SC
33
years of professional experience
Work History
Training Specialist II
- Updated various documents to ensure accuracy and compliance
- Conduct New Hire Training, and Phone Lab
- Conduct Provider Enrollment, EDI, and Beneficiary Training
- Prepare Weekly Reports for New Hire Training
- Prepare and Update Training Agendas for all Training Areas
- Assisted customer service agents in resolving inquiries
- Prepared weekly reports on new hire training progress to inform stakeholders
- Prepare and Update Training Agendas for all Training Areas
Training & Quality Coordinator
- Revised and formatted various documents to ensure accuracy and clarity.
- Conduct Provider Enrollment new hire training class
- Assist with new Hire Training and Phone Lab
- Provided support to Training Specialist by assisting with training sessions and materials.
- Assisted in new hire training and phone lab sessions to enhance onboarding experience
- Handled incoming calls to maintain efficient communication during peak hours. as needed
- Assist with telephone coverage as needed
Customer Service Coordinator
7 Years 6 Months- Revised and updated documents for accuracy.
- Work CSC investigation
- Resolved system issues to enhance user experience and service reliability
- Training (Provider Enrollment and Customer Service)
- Managed Q&A line to address customer inquiries.
- Assisted with telephone coverage across all lines to ensure consistent customer support
- Update documents
Customer Service Reps
13 Years 6 Months- Scheduled deliveries of the products to customers
- Compiled and analyzed accounting reports
- Coordinated product deliveries to customers, ensuring timely receipt and satisfaction
- Processed sales orders for products, facilitating accurate inventory management
- Worked accounting reports
- Monitored inbound deliveries to guarantee on-time arrivals and maintain service levels
Education
- Secondary Education
Enrolled in 2019
Skills
Program design
Training delivery
Curriculum development
Training evaluation
Training material design
Training facilitation
Training material revision
Communication
Virtual training
Training content design
Performance feedback
New hire onboarding
Timeline
Training Specialist II
Palmetto GBA
06.2024 Read More
Training & Quality Coordinator
Palmetto GBA
08.2020 Read More
Customer Service Coordinator
Palmetto GBA
05.2019 - CurrentRead More
Customer Service Reps
Sears Contract Sales
10.1993 - 04.2007Read More
University of South Carolina at Aiken
from Secondary Education
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Midland Valley High School
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