Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHANNON MANN

SHANNON MANN

Newport News,VA

Summary

Energetic and reliable Server and Bartender with over 10 years of experience in high-volume environments. Proven ability to deliver excellent customer service, upsell effectively, and train new team members. Ready to transition hospitality strengths into a Leasing Consultant role by bringing warmth, professionalism, and strong communication skills to residents and prospective tenants.

Overview

12
12
years of professional experience

Work History

Bartender

Oceans and Ale
01.2018 - Current
  • Trained new bartenders on POS systems, beverage preparation, and ABC law compliance.
  • Oversaw cash handling and liquor inventory to ensure transaction accuracy and accountability.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Delivered efficient service in a high volume setting while maintaining a clean and welcoming bar environment.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Server

County Grill & Smokehouse
06.2017 - 12.2017
  • Promoted daily specials and menu items to increase sales.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained high service standards and memorized rotating craft beer selections.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Smoke BBQ Restaurant & Bar
04.2016 - 08.2017
  • Trained new hires on service standards, food safety, and menu knowledge.
  • Provided fast, personalized service to large parties in a high-volume setting.
  • Collaborated with kitchen staff and anticipated guest needs to enhance satisfaction.

Server

Ruby Tuesday
06.2013 - 04.2016
  • Delivered excellent guest service by recommending menu items and managing multiple tables efficiently.
  • Maintained cleanliness and organization of dining areas.
  • Resolved customer issues quickly to ensure a positive experience.

Education

High School Diploma -

York High School
Yorktown, VA
01.2014

Skills

  • Customer service and relationship building
  • Effective closing strategies
  • Proficient multitasking abilities
  • POS system and cash handling proficiency
  • Professionalism in high-pressure situations
  • Knowledge of food safety and ABC laws
  • Responsive to rapid changes
  • Basic accounting
  • Financial records oversight
  • Team training and development
  • Service-oriented mindset
  • Customer service expertise
  • Professional appearance
  • Deescalation

Languages

English

Timeline

Bartender

Oceans and Ale
01.2018 - Current

Server

County Grill & Smokehouse
06.2017 - 12.2017

Server

Smoke BBQ Restaurant & Bar
04.2016 - 08.2017

Server

Ruby Tuesday
06.2013 - 04.2016

High School Diploma -

York High School

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