SHANNON MANN
Newport News,VA
Summary
Energetic and reliable Server and Bartender with over 10 years of experience in high-volume environments. Proven ability to deliver excellent customer service, upsell effectively, and train new team members. Ready to transition hospitality strengths into a Leasing Consultant role by bringing warmth, professionalism, and strong communication skills to residents and prospective tenants.
Overview
12
12
years of professional experience
Work History
Bartender
Oceans and Ale
Williamsburg, VA
01.2018 - Current
- Trained new bartenders on POS systems, beverage preparation, and ABC law compliance.
- Oversaw cash handling and liquor inventory to ensure transaction accuracy and accountability.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Built relationships with vendors to manage orders and negotiate costs.
- Delivered efficient service in a high volume setting while maintaining a clean and welcoming bar environment.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Server
County Grill & Smokehouse
Yorktown, VA
06.2017 - 12.2017
- Promoted daily specials and menu items to increase sales.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained high service standards and memorized rotating craft beer selections.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Smoke BBQ Restaurant & Bar
Newport News, VA
04.2016 - 08.2017
- Trained new hires on service standards, food safety, and menu knowledge.
- Provided fast, personalized service to large parties in a high-volume setting.
- Collaborated with kitchen staff and anticipated guest needs to enhance satisfaction.
Server
Ruby Tuesday
Yorktown, VA
06.2013 - 04.2016
- Delivered excellent guest service by recommending menu items and managing multiple tables efficiently.
- Maintained cleanliness and organization of dining areas.
- Resolved customer issues quickly to ensure a positive experience.
Education
High School Diploma -
York High School
Yorktown, VA01.2014
Skills
- Customer service and relationship building
- Effective closing strategies
- Proficient multitasking abilities
- POS system and cash handling proficiency
- Professionalism in high-pressure situations
- Knowledge of food safety and ABC laws
- Responsive to rapid changes
- Basic accounting
- Financial records oversight
- Team training and development
- Service-oriented mindset
- Customer service expertise
- Professional appearance
- Deescalation
Languages
English
Timeline
Bartender
Oceans and Ale
01.2018 - Current
Server
County Grill & Smokehouse
06.2017 - 12.2017
Server
Smoke BBQ Restaurant & Bar
04.2016 - 08.2017
Server
Ruby Tuesday
06.2013 - 04.2016
High School Diploma -
York High School