Summary
Overview
Work History
Education
Skills
Work Availability
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Shannon Marconi

Upper Chichester,PA

Summary

I am a dependable employee with a good work ethic and excellent interpersonal communication skills. Competent, quick learner, work efficiently with others. Proficient at handling high volume operations with accuracy and adapt well to increased responsibilities.

Overview

8
8
years of professional experience

Work History

Accounts Receivable Specialist

New Carbon Company LLC
04.2015 - 10.2017
  • Opened all incoming mail, separated and batched all new check and money order payments to be entered into software and posted to customers accounts.
  • Processed check, credit card and ACH payments, and documented accounts accordingly.
  • Scanned checks into customer accounts, and submitted all payments to the bank
  • Reduced outstanding accounts receivable balances by following up on overdue payments.
  • Utilized Microsoft Excel, QuickBooks and Great Plains software, along with others, to manage invoices and payments.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reviewed accounts on monthly basis to assess aging.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Debt Collector

Progressive Financial Services
10.2013 - 07.2014
  • Collected on defaulted federal student loans for the Department of Education.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Achieved performance goals on consistent basis.
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.

Medical Records Clerk and Assistant Lab Technician

Academic Urology Of Bryn Mawr
01.2011 - 10.2013
  • Retrieved and scanned patient's medical records and personal documents into the EMR system and input into the patient's chart.
  • Assisted in the lab with preparing lab slips and packaging patient's specimens to be shipped out.
  • Entered and applied lab test results to patient's charts and forwarded them to their doctor to be reviewed.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Administrative Assistant to Claims Adjusters

Dan W. Welch, Inc.
09.2009 - 10.2010
  • Made appointments with clients and created daily schedules along with providing administrative support for the claims adjusters.
  • Provided clerical support by opening mail, copying, faxing, and filing documents.
  • Made and received calls on behalf of adjusters while providing excellent customer service.
  • Created and reported all new claims to insurance companies, along with maintaining communication with insurance adjuster to settle the clients claim.


Education

No Degree - Liberal Arts And General Studies

Delaware County Community College
Media, PA

Skills

  • Customer Service Support
  • Strong Client Relations Skills
  • Microsoft Office
  • Financial Records and Reporting
  • Scheduling
  • Organization
  • Confidentiality handling
  • Data entry
  • Verbal and written communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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