Shannon Marconi
Upper Chichester,PA
Summary
I am a dependable employee with a good work ethic and excellent interpersonal communication skills. Competent, quick learner, work efficiently with others. Proficient at handling high volume operations with accuracy and adapt well to increased responsibilities.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Specialist
New Carbon Company LLC
Glen Mills, PA
04.2015 - 10.2017
- Opened all incoming mail, separated and batched all new check and money order payments to be entered into software and posted to customers accounts.
- Processed check, credit card and ACH payments, and documented accounts accordingly.
- Scanned checks into customer accounts, and submitted all payments to the bank
- Reduced outstanding accounts receivable balances by following up on overdue payments.
- Utilized Microsoft Excel, QuickBooks and Great Plains software, along with others, to manage invoices and payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reviewed accounts on monthly basis to assess aging.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Debt Collector
Progressive Financial Services
Eddystone, PA
10.2013 - 07.2014
- Collected on defaulted federal student loans for the Department of Education.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Achieved performance goals on consistent basis.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Medical Records Clerk and Assistant Lab Technician
Academic Urology Of Bryn Mawr
Bryn Mawr, PA
01.2011 - 10.2013
- Retrieved and scanned patient's medical records and personal documents into the EMR system and input into the patient's chart.
- Assisted in the lab with preparing lab slips and packaging patient's specimens to be shipped out.
- Entered and applied lab test results to patient's charts and forwarded them to their doctor to be reviewed.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Administrative Assistant to Claims Adjusters
Dan W. Welch, Inc.
West Chester, PA
09.2009 - 10.2010
- Made appointments with clients and created daily schedules along with providing administrative support for the claims adjusters.
- Provided clerical support by opening mail, copying, faxing, and filing documents.
- Made and received calls on behalf of adjusters while providing excellent customer service.
- Created and reported all new claims to insurance companies, along with maintaining communication with insurance adjuster to settle the clients claim.
Education
No Degree - Liberal Arts And General Studies
Delaware County Community College
Media, PASkills
- Customer Service Support
- Strong Client Relations Skills
- Microsoft Office
- Financial Records and Reporting
- Scheduling
- Organization
- Confidentiality handling
- Data entry
- Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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